Affiliate Solutions Consultant

About the Role

Key Responsibilities

• Lead project management and oversee daily operations for Customer Care and the Global Referral Network across all five mass market brands.
• Support outbound calling campaigns on behalf of Better Homes and Gardens Real Estate, Century 21, Coldwell Banker, Coldwell Banker Commercial, and ERA franchise systems, including brand-specific campaigns, program rollouts, and compliance outreach.
• Execute calling campaigns at the direction of the Lead Outbound Affiliate Solutions Consultant.
• Support outbound campaigns supporting various topics and support franchise owners and their teams through consultations on key products, programs, and systems.
• Record all interactions via Zendesk and provide campaign reporting and feedback to Brand teams, product teams, and executives.
• Assess performance based on consulting NPS scores and the number of completed consultations.

Requirements

• Minimum of 3+ years' experience in support/customer service, preferably in real estate/franchising.
• Excellent interpersonal, customer service, and communication skills with a professional demeanor.
• Strong technical skills, demonstrated problem-solving ability, and willingness to learn.
• Patience, customer empathy, and ability to multi-task in a fast-paced environment.
• Strong time management, planning, and organizational skills.

Nice to Have

• Experience with project management and operational efficiencies.
• Familiarity with AI tools and leveraging technology to improve program performance.

Qualifications

• Experience in support/customer service, preferably in real estate/franchising.

Benefits & Perks

• Medical, Dental, Vision, Short-term and Long-term disability benefits, AD&D.
• 401(k) savings plan with company match.
• Paid Time Off including Holidays, Vacation, and Sick Time.
• Paid Family & Paternity Leave.
• Life Insurance and Business Travel Accident Insurance.
• Access to LinkedIn Learning and tuition reimbursement for approved programs.
• Employee Referral, Adoption Assistance, Employee Assistance, and Health & Wellness Programs.
• Employee Discounts and Employee Resource Groups.