Affiliate Solutions Consultant

About the Role

Key Responsibilities

• Lead project management and oversee daily operations for Customer Care and the Global Referral Network across all five mass market brands.
• Support outbound calling campaigns on behalf of Better Homes and Gardens Real Estate, Century 21, Coldwell Banker, Coldwell Banker Commercial, and ERA franchise systems, executing campaigns as directed by the Lead Outbound Affiliate Solutions Consultant.
• Participate in outbound calling campaigns, including brand-specific campaigns, program rollouts, and outreach on key business requirements such as compliance.
• Support the broad understanding of key products, programs, and systems offered by Anywhere Franchise Brands and facilitate consultations on those topics as needed.
• Record all interactions via Zendesk and provide campaign reporting and feedback to Brand teams, product teams, and Anywhere executives.
• Assess performance based on consulting NPS scores and the number of completed consultations.

Requirements

• Minimum of 3+ years' experience in support/customer service, preferably in real estate/franchising.
• Excellent interpersonal, customer service, and communication skills with a professional demeanor.
• Strong technical skills, demonstrated problem-solving ability, and willingness to learn.
• Patience, customer empathy, and ability to multi-task in a fast-paced environment.
• Strong time management, planning, and organizational skills.

Nice to Have

• Experience with AI and operational efficiencies.
• Knowledge of real estate or franchise systems and programs.

Qualifications

• Educational background is not explicitly specified, but relevant experience in support/customer service is required.

Benefits & Perks

• Medical, Dental, Vision, Short-term and Long-term disability benefits, AD&D.
• 401(k) savings plan with company match.
• Paid Time Off including Holidays, Vacation, and Sick Time.
• Paid Family & Paternity Leave.
• Life Insurance and Business Travel Accident Insurance.
• Access to LinkedIn Learning and tuition reimbursement for approved programs.
• Employee Referral, Adoption Assistance, Employee Assistance, and Health & Wellness Programs.
• Employee Discounts and Employee Resource Groups.