Arity - Technical Account Manager - Arity

Allstate

Full Time

Senior

93k-166k

8 days ago

Job Description

About the Role

Arity is a part of the Allstate Corporation that collects and analyzes large amounts of data to provide innovative transportation solutions. The company offers products like Routely, Crash Detection, Drivesight, and Marketing Solutions, and integrates with LeadCloud for seamless real-time data exchange. The Customer Success team acts as the voice of the customer and the face of Arity, working closely with sales, engineering, product, and business strategy teams to develop shared goals and ensure customer satisfaction. The role involves developing practical solutions, onboarding clients, and gathering feedback to support client success in a customer-centric environment.

Key Responsibilities

Lead technical onboarding for clients implementing the Arity Driving Engine SDK on iOS and Android as well as core APIs.
Serve as the primary technical contact during onboarding, ensuring successful deployment and launch.
Coordinate with internal and client-side developers to troubleshoot and resolve issues.
Coordinate with and train internal stakeholders including Customer Support and Customer Success Management to understand onboarding specifics for clients and support them in production.
Become a subject matter expert on Arity's data products, including Drivesight, Crash Detection, and Marketing Solutions.
Facilitate seamless transitions from Sales to Delivery, ensuring clients understand and can act on the data they receive.
Support clients in interpreting aggregated telematics data and integrating it into their workflows.
Manage real-time data integrations using LeadCloud's Integration Platform as a Service (iPaaS).
Troubleshoot and support API-related issues (REST, XML, JSON).
Collaborate with Product and Engineering teams to ensure successful and scalable integrations.

Requirements

5-8 years of experience in technical account management, solutions engineering, or implementation.
Strong understanding of mobile frameworks and SDKs (iOS/Android).
Proficiency with APIs and data formats (REST, XML, JSON).
Excellent communication and client-facing skills.
Experience working cross-functionally with Sales, Customer Success, Product, and Engineering teams.
Ability to manage multiple projects in a fast-paced, data-driven environment.

Nice to Have

Experience in the P&C insurance or insurance marketing space.
Familiarity with telematics, mobility data, or marketing attribution platforms.
Hands-on experience with tools like Postman, Swagger, or similar.

Qualifications

Formal educational qualifications are not explicitly specified in the description.

Benefits & Perks

Compensation offered for this role is $92,560.00 - 166,465.00 annually and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation.

Working at Allstate

At Arity and Allstate, great things happen when people work together. The company emphasizes a flexible environment that embraces connection and belonging, with recognition for inclusivity and diversity awards. Employees are encouraged to challenge the status quo, lead, drive change, and give back to their communities. The organization values empowering everyone to lead and make an impact for the greater good.

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