Assistant Account Manager

About the Role

Key Responsibilities

• Assist in managing accounts by responding to inquiries, helping process orders through the ERP system, and ensuring timely updates.
• Help maintain relationships with existing customers.
• Travel to retail stores to identify opportunities for white space and communicate ideas to sales and design teams.
• Prepare sales quotations and work with Customer Service to ensure orders are placed.
• Create product presentations for potential and existing customers.
• Support the Account Executive in achieving sales targets and maintaining customer databases.
• Coordinate with merchandise and design teams to update customers on new designs or collections.
• Work with Sales to create Item of Week flyers for accounts.
• Maintain visual workspace and MIRO account for customers.
• Update customer portal by submitting UPCs via Data Sync and updating the merchandising platform.
• Complete required Item and order forms.
• Monitor order progress with production and logistics departments to ensure timely delivery.
• Send TOP approvals to accounts and relay status updates to sourcing and account management teams.
• Maintain accurate records of communications and transactions with customers.
• Generate sales and order reports for management review, including weekly EDI reports.
• Coordinate with design, production, and operations departments to ensure alignment on order specifications.
• Participate in internal meetings to provide updates.

Requirements

• 1 year of experience in account management, sales support, or customer service, preferably in jewelry or fashion.
• Strong interpersonal and communication skills.
• Proficiency in MS Office, Photoshop, PowerPoint, Excel, and Canva.
• Ability to multitask and stay organized in a fast-paced environment.

Nice to Have

• Experience in jewelry or fashion industry.

Qualifications

• Proficiency in MS Office, Photoshop, PowerPoint, Excel, and Canva.

Benefits & Perks

• Health savings account
• Health insurance
• Dental insurance
• 401(k)
• Flexible spending account
• Tuition reimbursement
• Paid time off
• Life insurance
• 401(k) matching