Assistant Vice President - Global Relationship Manager

About the Role

Key Responsibilities

• Responsible driving growth within a regional portfolio or account of >$5M through partnership with enterprise sales and mining of existing relationships; identify/close/deliver consulting opportunities as well as larger transformation opportunities including managed services.
• Build vision for account/portfolio and enable vision through strategic roadmaps including the creation and implementation of growth plans.
• Leads account planning and account strategy.
• Understands the levers that impact P&L and contract or change management to drive improved account performance.
• Understands how to set up operational processes and approaches that help optimize account management, including an overall client engagement strategy.
• Understand the marketplace and the competitor offerings, provide market intelligence for costing on proposals, cross-sell all Genpact products and drive strategic sales initiatives for higher-growth penetration.
• Source new growth opportunities by looking for areas to add value to client's business, aligning the team necessary to engage with the opportunity and pursuing with vigor.
• Develops meaningful internal/external relationships with C-suite leaders across the client organization.
• Builds reputation as a trusted advisor with CXO, Business and Functional leaders by developing a nuanced understanding of client's strategic goals/pain points/market opportunities; and shares creative ideas and new value propositions regularly.
• Build, run and be responsible for the governance around customer and Genpact communication to enable better visibility, transparency, and partnership within the relationship.
• Initiate new relationship outreach and execute the customer communication plan to expand sphere of influence in existing and new buying centers.
• Work upon keeping the client as “Trusted Advisor” in Client Satisfaction surveys and action any feedback received in the survey.
• Acts as a consultant to clients of business and provides insights/directions on how to use new technologies to drive a transformation agenda relevant to “C” level executives.
• Understand how to lead with Digital and Data-Tech-AI as the tip of the spear with clients.
• Facilitates the commercial details and negotiation of an opportunity, such that both parties are satisfied with the value gained.
• Understand how to construct Genpact's Impact Commercial Models that align with client's business drivers and objectives.
• Provide insights on what is happening with customer's financials and drive business strategies within operating teams to make valuable contributions to the customer.
• Partner with RFI/RFP team and Finance on proposals to realize customer needs while maintaining profitability.
• Partner with onshore and offshore delivery teams to build effective deal solutions.

Requirements

• Proven experience handling senior client relationships at Fortune 500 companies.
• Experience leading and closing end-to-end deals.
• Relevant years of business/segment/industry expertise.
• Sound financial & commercial business understanding.
• Prior consulting experience.
• Bachelor's degree in business, technology, analytics, or a related field; MBA preferred.
• Experience managing large strategic relationships and proven track record growing account revenue/portfolio size.
• Proven experience in expanding relationships in new and existing buy centers with executives at CXO and below levels to drive value to the client.

Nice to Have

• Has tolerance for ambiguity, is comfortable with change, and can flex quickly.
• Relates openly and comfortably with diverse groups of people.
• Holds self and others accountable for meeting commitments internally and externally.
• Delivering commitments, showing others, they can be trusted to do what they say they'll do.
• Takes responsibility for the outcomes of individual actions and decisions and successfully transforms efforts into results.
• Develops and delivers multi-mode communication that conveys a clear understanding of the unique needs of different audiences.
• Is viewed to be a trusted advisor both internally and externally to key stakeholders.
• Exhibits speed to outcome and consistently achieves results.
• Is competitive, hard driving and motivated by delivering value.

Qualifications

• Bachelor's degree in business, technology, analytics, or a related field.
• MBA is preferred.

Benefits & Perks

• The approximate annual base compensation range for this position is [$100,000 to $125,000].
• The actual offer will be determined by factors including experience, knowledge, skills, abilities, geographic location, and internal equity.
• Work-from-Anywhere roles with specific geographic restrictions.
• Opportunities to work at the cutting edge of AI, automation, and digital innovation.
• Mentorship and continuous learning opportunities.
• Join a global team of 140,000+ problem-solvers and innovators.
• Work in a values-driven culture built on integrity, inclusion, and customer focus.