Associate Account Manager

Republic Services

Arlington, TX

Full Time

Entry Level

13 days ago

Job Description

About the Role

The Associate Account Manager at Republic Services is responsible for proactively maintaining and retaining relationships with existing commercial and industrial waste customers within an assigned territory. The role involves making outbound and inbound calls to retain business, increase customer penetration by selling the full suite of Republic Services products, and supporting customer relationship management to ensure customer satisfaction and profitability.

Key Responsibilities

Effectively maintains and retains existing customers by proactively reaching out to them on a daily basis.
Develops and maintains a thorough knowledge of the company's available services, lines of business, and pricing structures, and offers additional services as appropriate.
Performs contractual re-signs on existing customers to extend relationships and increase profitability where appropriate.
Responds to all cancellation requests in alignment with the established escalation policy.
Proactively communicates with or responds to customers in support of company pricing initiatives.
Utilizes Salesforce daily to schedule and document activities such as calls, meetings, and proposals.
Responsible for capturing customer emails, minimizing rate restrictions, and customer credits.
Increases customer penetration by selling the full suite of Republic Services products.
Regularly meets with the Sales Manager to review weekly customer retention activities, progress versus goals, and key customer relationships.
Performs other job-related duties as assigned.

Requirements

High school diploma or G.E.D. (Required).
Minimum of 1 year of customer service experience (Required).
Ability to proactively communicate with customers and develop knowledge of services and pricing.
Experience with Salesforce or similar CRM tools is preferred.
Strong interpersonal and relationship management skills.

Nice to Have

Waste or transportation industry experience.

Qualifications

High school diploma or G.E.D.
Minimum of 1 year of customer service experience.

Benefits & Perks

Comprehensive medical benefits coverage, dental plans, and vision coverage.
Health care and dependent care spending accounts.
Short- and long-term disability insurance.
Life insurance and accidental death & dismemberment insurance.
Employee and Family Assistance Program (EAP).
Employee discount programs.
401(k) plan with a generous company match.
Employee Stock Purchase Plan (ESPP).

Working at Republic Services

Republic Services values a safe, human-centered, environmentally responsible, driven, and service-oriented culture. The company emphasizes safety, exceeding customer expectations, environmental responsibility, results-driven actions, and respecting individual dignity. It fosters an inclusive and diverse environment with high employee engagement and community impact through charitable initiatives. The company's strategy focuses on sustainable growth through recycling, waste management, environmental solutions, and innovation, with a strong commitment to sustainability and operational excellence.

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