Associate Account Manager

About the Role

Key Responsibilities

• Conduct outbound call and email campaigns, including cold calling.
• Maintain accurate territory account information in system database(s).
• Communicate with or respond to customers in support of company pricing initiatives.
• Assist Sales Team with their customers as needed.
• Support and maintain many accounts over long periods of time and diverse circumstances.
• Work with service centers to rescue distressed shipments, determine root cause and reason for rescue.
• Perform sales activities for all products available in diverse product lines and multiple markets.
• Serve as a liaison with Yield and other departments within the organization.
• Conduct on-site visits to present ArcBest as an overall solution, as needed.
• Assist in the collection process and cargo claim prevention, as needed.
• Communicate to clients regarding expectations of all parties.
• Complete expense reports, itinerary, customer and call reports as required by Company guidelines.
• Find and adapt products or product features to suit unusual customer needs.
• Observe and accompany Account Managers and District Sales Managers to gain understanding of sales techniques and relationship-building strategies.
• Maintain rapport by communicating in a manner suited to each prospect.
• Utilize internal and external data to prioritize opportunities.
• Manage and maintain Salesforce reports and other required reports.
• Participate in negotiating the terms of the business relationship.
• Complete sales and performance reports as instructed and/or as Company guidelines require.
• Assist with a wide variety of customers in different industries or walks of life.
• Create a customer obsessed sales environment and culture.
• Communicate account statuses with team regularly.
• Collaborate with various departments for departmental tasks.
• Qualify opportunities associated with new and existing customer leads.
• Manage active loads in progress to provide proactive communication to customers.

Requirements

• Bachelor's Degree, preferred.
• Related sales experience, preferred.
• Supply Chain related experience, preferred.
• Proficient in Microsoft Office Suite.
• Knowledge of business solutions and competitors.
• Willing to relocate.