Associate, Communications (Social Media)

About the Role

Key Responsibilities

• Contribute to the organization's digital content strategy through day-to-day management of USA for UNHCR's social media platforms, including Facebook, X, LinkedIn, Instagram, TikTok, and Threads.
• Collaborate with the Social Media team to develop and maintain a monthly content calendar.
• Draft and schedule social media posts by writing copy, designing graphics, preparing photo/video assets, and managing content in scheduling tools.
• Produce short-form videos, including scripting, editing, and recording, while ensuring brand, tone, and accessibility standards are upheld.
• Research emerging social trends and recommend creative ideas to expand reach and engagement.
• Monitor community engagement, flagging inappropriate comments and fostering a safe online environment.
• Support organic and paid promotions: launch campaigns, track performance, and report insights to improve strategy.
• Partner across departments to address organizational social media needs and support live coverage of events.
• Write and publish blog content amplifying refugee stories; support basic website updates as needed.
• Assist with influencer vetting and outreach, escalating risks or brand concerns when necessary.
• Track and analyze performance metrics to build reports and identify opportunities for improvement.

Requirements

• 2-3 years of experience in communications, social media, digital marketing, or a related field; nonprofit or humanitarian experience a plus.
• Strong writing and editing skills with experience crafting copy for social media and blogs.
• Proficiency with social media management tools (e.g., Sprout Social), content management systems (e.g., Umbraco), and Microsoft Office.
• Basic design and photo editing skills (Canva, Adobe Suite) and video production experience (scripting, editing, publishing).
• Highly organized, detail-oriented, and able to manage multiple projects and deadlines independently.
• Creative, curious, and proactive in bringing new ideas to the team.
• Strong collaborator and communicator, able to work across teams and take direction from leadership.
• Passion for humanitarian issues; experience with refugee issues or global affairs preferred.

Nice to Have

• Experience with refugee issues or global affairs.

Qualifications

• Educational background or certifications are not explicitly specified, but relevant experience in social media and communications is required.

Benefits & Perks

• Salary range of $65,602-$77,083.
• Disability accommodations in compliance with the Americans with Disabilities Act of 1990.
• Hybrid work location in New York, NY, with potential travel within the company's region of operations and to select donor locations.
• Equal Opportunity Employer; refugees and protected classes are encouraged to apply.