Associate Dir, Strategic Product Mgt., Provider Utilization Management Services - Remote

About the Role

Key Responsibilities

• Owns and drives establishing and maintaining the strategic roadmap, product development initiatives, and product management responsibilities for the UM services products within the hospital and health system provider market
• Creates and maintains business cases and financial models related to product initiatives to better prioritize development and funding
• Manages technical roadmaps to advance integrated technology utilities and platforms that support the product strategy and user needs
• Develops and maintains a deep understanding of competitive market and provider client needs to adjust product development priorities and marketing strategies
• Works with cross-functional partners and clinical experts to evaluate product performance and customer feedback data and translates needs into required capabilities, concrete operational processes, technical features, and performance measurement plans
• Partners with growth, marketing and go-to-market teams to establish an impactful selling strategy and market story evidenced by thoughtful go-to-market materials
• Collaborates with client-facing teams to maintain high levels of client satisfaction and ensure the products deliver on client value metrics
• Monitors and acts on product performance data and customer feedback (e.g., market, financial, and operational)
• Supports proactive issue resolution and productive problem solving when concerns arise around product design and business processes
• Provides input to departmental plans and priorities to achieve business goals, address operational challenges and mitigate risks
• Helps onboard new team members and business partners

Requirements

• 5+ years of product development and/or management experience, including technology-enabled services
• 5+ years of experience driving major initiatives across complex, matrix organizations
• 3+ years of health care industry experience, including healthcare delivery and/or operations
• 1+ years of experience with AI-enabled product development
• Case Management or Utilization Management experience on the Provider side
• Ability to be a self-starter and tactical executer with solid planning, organization, analytical and critical-thinking skills
• Ability to be a confident, yet collaborative leader with a proven track record of building and influencing relationships with external and internal executives, clinicians and/or stakeholders

Nice to Have

• Experience with Case Advisor
• Experience working in a clinical-based position (LPN, RN, etc.)
• Experience integrating EMRs with other technologies
• Experience with health information exchange standards
• Experience with product development standards (Agile)
• Proficiency using Microsoft product suite, including Visio, Excel, and PowerPoint

Qualifications

• Educational background is not explicitly specified, but experience requirements imply a need for significant professional experience in relevant fields

Benefits & Perks

• A comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution
• Salary range of $106,800 to $194,200 annually, based on full-time employment and various factors