Senior Staff Product Manager, Accountant Experiences

Intuit

Mountain View, CA

Full Time

Senior

about 15 hours ago

Job Description

About the Role

We're seeking an experienced Senior Staff Product Manager to lead core accountant experiences. This is a unique opportunity to shape the future of the accountant industry, driving innovation and growth for our most important partners and their customers. In this role, you will partner with cross-functional teams—including product managers, designers, engineers, service experts, and business leaders—to design, deliver, and optimize market-leading customer experiences. You will own the product vision, strategy, and execution for how accountants interact with our full portfolio of offerings, ultimately driving customer success and operational efficiency.

Key Responsibilities

Define, articulate, and communicate a bold and compelling product vision for QuickBooks Live's Expert experience and communications.
Develop deep customer empathy through immersion in customer, Expert, and Accountant research.
Transform insights into a roadmap of innovative solutions that address key customer pain points and drive business outcomes.
Foster strong cross-functional partnerships to align product strategies with broader business objectives.
Work closely with other QuickBooks product teams who are focused on shared experiences and VEP partners building the Expert platform.
Lead the scoping, planning, and delivery of product initiatives in collaboration with internal teams.
Implement agile methodologies to deliver timely, high-quality product releases.
Cultivate a culture of learning and experimentation.
Leverage data analytics, customer insights, and A/B testing to inform product decisions and continuously iterate on product offerings.
Recruit, mentor, and lead a high-performing team of product managers.
Foster a culture of empathy, accountability, curiosity, and continuous improvement.
Establish and track key performance indicators (KPIs) to assess the efficacy of product initiatives.
Report on business performance and make data-driven adjustments as necessary.
Engage with key internal and external stakeholders, including service delivery partners and customer success teams, to ensure alignment and drive broad adoption of new product features.

Requirements

8+ years in product management with a proven track record of launching and scaling innovative products, ideally in technology-driven, AI-powered service environments.
Demonstrated ability to lead cross-functional teams and drive transformational change.
Experience in managing high-performing, engaged product teams.
Operates with a platform mindset, ensuring solutions are designed and implemented to scale across the full portfolio.
Passionate about understanding customer needs and translating them into actionable product strategies.
Track record of delivering customer-backed solutions.
Strong operational acumen with the ability to implement processes that drive efficiency and scale.
Experience in navigating high levels of ambiguity and visibility.
Excellent verbal and written communication skills, with the ability to influence and inspire at all organizational levels.
Strong understanding of technical concepts, platform requirements, and the ability to work closely with engineering teams to deliver scalable solutions.
Bachelor's degree in Business, Technology, or a related field required. MBA or advanced degree preferred.