Senior Staff Product Manager, Accountant Experiences

About the Role

Key Responsibilities

• Define, articulate, and communicate a bold and compelling product vision for QuickBooks Live's Expert experience and communications.
• Develop deep customer empathy through immersion in customer, Expert, and Accountant research.
• Transform insights into a roadmap of innovative solutions that address key customer pain points and drive business outcomes.
• Foster strong cross-functional partnerships to align product strategies with broader business objectives.
• Work closely with other QuickBooks product teams who are focused on shared experiences and VEP partners building the Expert platform.
• Lead the scoping, planning, and delivery of product initiatives in collaboration with internal teams.
• Implement agile methodologies to deliver timely, high-quality product releases.
• Cultivate a culture of learning and experimentation.
• Leverage data analytics, customer insights, and A/B testing to inform product decisions and continuously iterate on product offerings.
• Recruit, mentor, and lead a high-performing team of product managers.
• Foster a culture of empathy, accountability, curiosity, and continuous improvement.
• Establish and track key performance indicators (KPIs) to assess the efficacy of product initiatives.
• Report on business performance and make data-driven adjustments as necessary.
• Engage with key internal and external stakeholders, including service delivery partners and customer success teams, to ensure alignment and drive broad adoption of new product features.

Requirements

• 8+ years in product management with a proven track record of launching and scaling innovative products, ideally in technology-driven, AI-powered service environments.
• Demonstrated ability to lead cross-functional teams and drive transformational change.
• Experience in managing high-performing, engaged product teams.
• Operates with a platform mindset, ensuring solutions are designed and implemented to scale across the full portfolio.
• Passionate about understanding customer needs and translating them into actionable product strategies.
• Track record of delivering customer-backed solutions.
• Strong operational acumen with the ability to implement processes that drive efficiency and scale.
• Experience in navigating high levels of ambiguity and visibility.
• Excellent verbal and written communication skills, with the ability to influence and inspire at all organizational levels.
• Strong understanding of technical concepts, platform requirements, and the ability to work closely with engineering teams to deliver scalable solutions.
• Bachelor's degree in Business, Technology, or a related field required. MBA or advanced degree preferred.