Associate Director, Immunology, Patient Support Services Marketing

About the Role

Key Responsibilities

• Develop and maintain a comprehensive overview of the patient treatment experience, including emotional, clinical, and logistical challenges faced by patients and caregivers.
• Spearhead the creation and implementation of the patient/caregiver engagement strategy for PSS, aligning with overall customer engagement objectives.
• Translate engagement strategies into actionable PSS marketing and communication tactics for patients and caregivers.
• Generate and analyze critical patient and program insights to enhance overall patient experience and satisfaction with PSS programs.
• Collaborate with brand marketers to align marketing tactics and share insights on patient/caregiver needs and opportunities.
• Oversee the agency of record in executing PSS patient tactics through promotional review approvals.
• Manage patient material inventory, utilization, print requirements, and logistics.

Requirements

• Bachelor's degree in Life Sciences, Business Administration, or a related discipline.
• Minimum of 6 years of biotech and/or pharmaceutical industry marketing experience.
• Proven experience in pharmaceutical brand and/or Patient Support Program management.
• Strong project management and cross-functional collaboration experience.
• Excellent interpersonal, oral, and written communication skills.
• Demonstrate an enterprise mindset, understanding and responding to both internal and external stakeholder needs.
• Ability to drive strategic alignment and foster collaboration across teams and partners.
• Maintain clear boundaries while managing multiple priorities.
• Cultivate a culture of transparency, thoughtful risk-taking, and continuous innovation.
• Willingness to travel up to 20% of the time.

Nice to Have

• Experience working with alliance partners, field teams, or external vendors.
• Experience in developing and executing patient engagement strategies.

Qualifications

• Educational background in Life Sciences, Business Administration, or related fields.
• Industry experience in biotech or pharmaceutical marketing.

Benefits & Perks

• Supportive, future-focused team with opportunities for growth and career development.
• Well-crafted rewards package recognizing contributions.
• Health and wellbeing benefits including high-quality healthcare, prevention, and wellness programs.
• At least 14 weeks' gender-neutral parental leave.