Associate Director of Digital Platforms

About the Role

Key Responsibilities

• Manage and administer key applications, databases, and cloud platforms including donor management systems, fundraising platforms, collaboration tools, and the TAP Community Platform.
• Provide ongoing maintenance, troubleshooting, and training for core technologies such as MailChimp, Vimeo, YouTube, Weebly/Square, Wix, Register.com, YouCanBookMe, Canva, Salesforce, FormAssembly, Qgiv, Google Workspace, Zoom, Monday.com, Lattice.
• Oversee data hygiene and security across all digital platforms, contribute to data cleansing, ensure compliance with IT policies and privacy regulations, and manage a digital asset library.
• Stay up-to-date with new technology, including AI advancements, and assess their potential for organizational efficiency, recommending and implementing new tools.
• Offer technical onboarding and training for new team members, and provide audio/video support for meetings.
• Work with the Marketing team to maintain and optimize the TAP website using Wix, improving functionality and applying SEO best practices.
• Lead the implementation of email marketing initiatives, segment audiences, and manage email lists to optimize engagement.
• Manage technology infrastructure and data analysis for fundraising campaigns, implementing data-driven strategies to optimize efforts and donor retention.
• Distribute digital content across platforms, manage a content calendar, and oversee social media publishing on LinkedIn, Instagram, and YouTube.
• Monitor and analyze performance metrics using tools like Google Analytics, extracting insights to inform decision-making and report on digital efforts.

Requirements

• Bachelor's degree required; MBA or advanced degree preferred.
• Minimum 2-4 years of experience in technology support and/or digital marketing, ideally within a nonprofit or similar environment.
• Proven proficiency in managing social media platforms, digital marketing tools, and cloud-based systems like Google Workspace.
• Experience with graphic design and the ability to learn new platforms such as Salesforce, Mailchimp, Monday.com, Lattice, Qgiv, Zoom, Vimeo, Weebly/Square, and Wix.
• Excellent communication skills—able to explain technical concepts to non-technical audiences, in writing and verbally.
• Exceptional organizational skills and a proactive, flexible approach to managing multiple priorities in a fast-paced environment.
• Experience delivering TAP (or similar) services to clients is a plus.
• Passion for TAP's mission and fostering a collaborative, innovative, and positive workplace culture.
• Demonstrate flexibility in adapting to changing responsibilities and willingness to upskill as organizational needs evolve.

Nice to Have

• Experience delivering TAP (or similar) services to clients.

Qualifications

• Bachelor's degree (required).
• MBA or advanced degree (preferred).
• Minimum 2-4 years of relevant experience.

Benefits & Perks

• $55,000- $65,000 annually based on full-time status (40 hours/week), commensurate with experience.
• Generous PTO, 10 paid holidays per year, 2 floating holidays, and time off between Christmas and New Year's.
• Health and dental insurance.
• 403(b) retirement plan.