AWS Connect Developer and Tester

About the Role

Key Responsibilities

• Design, develop, and implement AWS Connect processes including applications, forms, workflows, policies, actions, access control, and interfaces.
• Provide recommendations for enhancing existing operations and suggest updates or modifications.
• Support and improve existing processes based on new requirements or system upgrades.
• Facilitate requirements gathering, review, and document requirements.
• Design and develop solutions within the ServiceNow environment.

Requirements

• Solid AWS Cloud and AWS Connect Developer experience.
• Experience with IVR, Automatic Call Distribution (ACD), Skill-Based Routing, and Live Chat.
• Experience with process flow documentation creation.
• 7 years of experience working with large enterprise frameworks.
• 7 years of hands-on experience working with AWS Cloud platform.
• 3 years of hands-on experience working with Amazon Connect.
• 3 years of experience using Node.js, Python, or Java for development.
• 3 years of experience in designing call routing and messaging.
• Excellent interpersonal and communication skills.
• Bachelor's Degree in Computer Science, Mathematics, Engineering, or a related field.
• Must be able to obtain a Public Trust clearance.

Nice to Have

• Adept at working independently and in a team environment.
• Experience delivering technology solutions in a fast-paced, deadline-driven enterprise environment.
• Excellent understanding of change management, testing requirements, techniques, and tools.
• Prior Federal government experience.
• Self-starter, highly motivated, and adaptable to a dynamic work environment.
• Strong attention to detail and ability to operate across multiple priorities.

Qualifications

• Bachelor's degree with 12 years of experience.