Bilingual Retail Account Executive

About the Role

Key Responsibilities

• Account Management: Day to Day contact for Customer: Customer & Order Inquiries, Manage Customers to MDA Compliance & Ensure Customer Satisfaction; Build out customer call plan and execute against company expectations
• Increase Share of Wallet with Existing Customers via: Face-time with Customer to identify customer desires/goals, evaluate market trends and recommend products to customers; work with specialists/brokers for product ideation; share information and knowledge with customers as part of value-added service; answer customer's questions about products, prices, availability and product uses; provide product information and practical training to customer personnel
• Manage activities initiated by FreshPoint CMU HOME team including maintaining customer order guides, LTOs, Red Alerts, etc.
• Utilize Sysco 360 CRM tool for account management, opportunity tracking, task management, logging and maintaining key customer data
• Participate in ongoing training on Sysco360, Tableau Reporting, Penetration Tools, etc.

Requirements

• High school diploma or equivalent, valid driver's license with a driving record that meets company insurability standards
• Preferred 3+ years prior retail sales, merchandising or management experience
• Knowledge of marketing principles, product lines, ordering procedures and credit terms
• Ability to manage end to end initiatives through challenging deadlines
• Excellent organizational and project management skills, including the ability to service multiple customers simultaneously
• Proficient in Microsoft Suite of applications (Word, Excel, PPT, etc.)
• Stay current on existing and new FreshPoint technologies (i.e. GoFreshPoint, e-Commerce capabilities, Tableau, 360, etc.)
• Ability to sell, ability to multitask, familiarity with customer service activities and interdepartmental and cross-departmental communications
• Fluency in Spanish written and verbal

Nice to Have

• Demonstrated experience with and working knowledge of FreshPoint customers and sales support best practices
• Bachelor's degree in business, Sales, and Marketing (preferred)