Business Operations Specialist

The Sage Group

San Francisco, CA

Contract

Mid Level

83k-83k

8 days ago

Job Description

About the Role

As the Business Operations Specialist for Integrated Marketing, you will empower Integrated Marketing functions to operate more effectively by building scalable workflows, enabling tool adoption, and ensuring smooth cross-functional collaboration. This role involves designing, implementing, and enabling the use of Jira and Confluence projects, partnering with marketing functions to adopt and own these tools long term, and driving change management through stakeholder engagement, workflow creation, training, and smooth handoffs.

Key Responsibilities

Partner with Integrated Marketing leadership and end users to gather requirements, design workflows, and configure Jira projects and Confluence spaces tailored to team needs.
Facilitate tool adoption and enablement by creating documentation, playbooks, and best practices, and by leading training sessions, office hours, and stakeholder workshops.
Build Jira projects with custom workflows, dashboards, automations, and reporting structures, ensuring usability and scalability for marketing teams.
Establish Confluence spaces for knowledge sharing, process documentation, and project tracking to support long-term team operations.
Develop reusable templates, playbooks, or toolkits that make it easy for other teams to replicate successful setups.
Act as a trusted advisor and change agent, guiding teams through the transition to Jira/Confluence while promoting best practices and consistent usage.
Oversee the handoff of projects and trackers to marketing teams, ensuring they are enabled to manage and evolve the tools independently.
Identify opportunities to streamline workflows and recommend apps, plugins, or integrations that enhance efficiency and collaboration.
Provide leadership with reports, project summaries, dashboards, and other visualizations that surface insight into dependencies, risks, and progress.
Champion consistent use of Jira/Confluence across teams by sharing success stories and standardizing best practices.