CarelonRx Account Manager II (US)

About the Role

Key Responsibilities

• Cultivates and builds relationships with broker, consultant, and client key decision makers through quality service.
• Influences and collaborates with internal partners to deliver best-in-class service, resolve operational issues, perform root cause analysis, and drive recovery efforts to influence account retention and growth.
• Executes client-specific operational deliverables including benefit setup, reporting, and project support as needed.
• Implements and manages contractual obligations such as performance guarantees and rebate strategies.
• Leverages data to track account performance, identify trends, and recommend strategies for client growth and retention.
• Maintains operational understanding of all Rx products and solutions.
• Supports implementation for new and existing clients and contract renewals.
• Trains and mentors lower-level Account Management staff.

Requirements

• Requires a BA/BS and a minimum of 2 years of related experience in account management, sales, or managing business/client relationships, or an equivalent combination of education and experience.
• Travel may be required.
• Experience with PBM and account management is preferred.
• Client-facing experience is preferred.

Nice to Have

• PBM experience preferred.
• Account Management experience preferred.
• Client facing experience preferred.

Qualifications

• Educational background of BA/BS degree or equivalent experience.

Benefits & Perks

• Comprehensive benefits package including medical, dental, and vision insurance.
• Incentive and recognition programs.
• Equity stock purchase and 401(k) contribution.
• Paid holidays and Paid Time Off.
• Short and long-term disability benefits.
• Life insurance and wellness programs.
• Financial education resources.