Channel Operations Manager

Digital Realty

Dallas, TX

Full Time

Mid Level

9 days ago

Job Description

About the Role

Digital Realty is seeking a Channel Operations Manager to enhance process efficiency, drive system and reporting integrity, and strengthen operational capabilities across the Global Channel Sales team. This role is critical in ensuring accurate, timely, and actionable visibility into partner performance, pipeline health, and strategic execution. The company delivers data center, colocation, and interconnection solutions worldwide, with a focus on powering innovation and managing Data Gravity challenges through its PlatformDIGITAL® platform and extensive global data center footprint.

Key Responsibilities

Drive process efficiency across partner lifecycle operations including onboarding, commission tracking, and renewal validations.
Develop and maintain standardized documentation for all core channel operations processes to support consistency, training, and scalability.
Oversee Salesforce data quality and implement processes to ensure data integrity.
Manage and improve Salesforce and related channel systems (PRM, Power BI, Clari), ensuring clean data structures, accurate reporting, and system alignment.
Serve as a subject matter expert in partner data management, reporting logic, and operational escalations.
Support partner commission reporting and reconciliation, including collaboration with Finance and audit-readiness documentation.
Assist in analyzing channel sales trends, partner engagement, and funnel health to deliver insights to leadership.
Continuously refine internal processes and system workflows to support automation and reduce manual overhead.

Requirements

2-4 years of experience in channel operations, sales operations, or business analytics roles.
4+ years of channel experience.
Expert-level Salesforce skills; ability to navigate and build reports/dashboards independently.
Proficiency with Power BI and Salesforce to create insightful, executive-level dashboards and visualizations.
Strong analytical skills with the ability to interpret large datasets and translate into actionable insights.
Excellent communication and presentation skills for explaining complex data to executive audiences.
High attention to detail, organizational skills, and ownership mentality.
Experience working cross-functionally and influencing without direct authority in a global environment.
Self-starter mindset with a strong work ethic and ability to thrive in a fast-paced environment.
Business-level fluency in English, both written and oral.

Nice to Have

Experience with data structures and analysis tools.
Knowledge of data center industry or related technical experience.

Qualifications

Educational background is not explicitly specified, but relevant experience is emphasized.

Benefits & Perks

Highly competitive compensation package.
Excellent benefits and a supportive, inclusive work environment.
Opportunities for professional development and career growth.

Working at Digital Realty

Digital Realty fosters a supportive and inclusive environment where employees can bring their whole selves to work. The company values teamwork, innovation, and continuous improvement, offering opportunities to challenge existing processes and implement new ideas. Employees are encouraged to develop their careers within a dynamic, global organization that recognizes contributions and rewards achievement.

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