Client Center Coordinator (Niche Support Personnel - Event Planner Intermediate (3-6 years))

About the Role

Key Responsibilities

• Set guidelines and establish service protocols to enhance client experience; anticipate and address guests' needs
• Oversee day to day client meetings and manage small banker-led events as appropriate
• Develop and maintain relationship with catering vendor and building management
• Administrative tasks including invoice processing, scheduling maintenance, ordering supplies and equipment, and additional tasks as needed
• Maintain Client Center supplies inventory, ensuring all necessary items are in stock and well organized
• Ensure adherence to quality expectations and standards of the Client Center and the firm
• Manage Client Center expenses to ensure all operations are within budget
• Connect with hosts regularly to obtain feedback on product quality and services
• Assist in surveying client experience annually and proposing solutions based on feedback
• Assist manager and Private Bank team on administrative tasks and special projects as needed

Requirements

• A minimum of 3-5 years of experience event planning or hospitality management experience
• Experience in the hospitality, service, and/or catering industry recommended
• Excellent oral and written communications skills
• Ability to prioritize tasks and communicate clearly amongst a variety of personalities
• Excellent organizational skills and extreme attention to detail
• Ability to master various database products (i.e Event Management System)
• Ability to work early morning and late evening events
• Working knowledge of audio visual systems (i.e Zoom)
• Background and experience in 5 years of event planning, luxury hotel hospitality, or C-level admin support
• Outgoing, proactive, independent personality who can run the show on unsupervised
• Flexibility
• Disqualifier: choppy work history, multiple positions with short durations
• Education preferably with a degree, but not a must if proven solid experience

Qualifications

• Education preferably with a degree, but not a must if proven solid experience