Client Experience Center (CEC) Coordinator, Executive Briefing and Hospitality Center Programming

About the Role

Key Responsibilities

• Lead, coordinate and deliver the complete CEC guest experience through a matrix-managed service delivery model utilizing onsite production, catering, facilities, and security teams along with other business partner resources.
• Manage and update the scheduling system, Nexus/BriefingEdge, to perform in a way that is most conducive to the needs of the CEC, serving as the liaison between associates and the program tech for any glitches.
• Inform and train associates, hosts, and requestors on the proper use of CEC processes and systems such as Nexus/BriefingEdge, meeting technology/production, and Facilities Services requests.
• Collaborate with the meeting host to produce successful meetings and events, reviewing every request to ensure hosts' expectations are met.
• Schedule and produce pre-arranged security badging and baggage handling arrangements to enhance initial client impressions.
• Arrange and program electronic welcome boards for visitors on the day of visits.
• Ensure all plans and functions are pre-checked prior to client arrival, guaranteeing that all details meet requestor requirements and operating standards.
• Conduct daily meetings with the Facilities support team to review upcoming meeting details and provide day-of assistance as needed, ensuring service standards are maintained.

Requirements

• 1-3 years of prior work experience at a Fortune 250 company managing event operations and meetings within an established on-location Client Experience Center (CEC).
• Demonstrate skill in project operations and handling multiple deadlines and schedules.
• Proven track record within a hospitality setting demonstrating the ability to plan and manage business issues surrounding events.
• Associates degree.

Nice to Have

• 1-2 years of hospitality/events experience.
• Consummate professional demeanor and ability to work with high-level executives.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.

Qualifications

• Associates degree

Benefits & Perks

• Medical, Vision and Dental Benefits
• Comprehensive benefit plans to suit your unique needs
• Fuel Your Life Wellness Program
• Resources to elevate your well-being
• 401k, Employee Stock Purchase Plans and Incentives & Bonuses
• When Fiserv performs well, so does your financial health
• Employee Resource Groups
• Celebrating inclusion in the workplace
• Paid Time Away
• Providing the time off to manage personal needs