Client Success Manager, Key Accounts - CPG

Mintel

Chicago, IL

Full Time

Mid Level

166k-166k

25 days ago

Job Description

About the Role

Our clients' success is our success. By helping our clients achieve their goals while leveraging Mintel, we will continue to preserve our long-standing relationships and penetrate more areas of their business, allowing us to demonstrate our value more broadly. With over 1,500 clients and subscription revenue of over $80M throughout the Americas today, it is more vital than ever for our Client Success team to be passionate and proactive about ensuring our partners continue to get value from our data. While the Account Managers and Business Development Managers focus on growth, the Client Success team is a business partner that ensures client retention. You will partner with a Key Account Manager to support, retain, and grow 10-15 of our largest and most well-known clients across the consumer packaged goods industry.

Key Responsibilities

Working closely with clients to understand their objectives and how they will measure the value of Mintel; mapping out plans that help them achieve their goals
Monitoring your accounts to identify churn risk and developing strategies to eliminate that risk
Ensuring that Mintel impacts clients' objectives by offering interactive training, project support, and proactive content
Supporting new clients during onboarding to ensure they derive value from Mintel from the first 30 days
Co-facilitating monthly or quarterly calls with clients and Account Managers to share insights, gather feedback, and understand business objectives
Representing Mintel as a knowledgeable expert in Mintel's methodologies and processes across various verticals; providing timely responses to client questions

Requirements

Passion for client service and helping clients achieve success
Ability to adapt to different personalities and organizational levels
Commitment to continuous learning and personal growth
Ability to identify potential growth opportunities and pitch products enthusiastically
Natural curiosity and skill in navigating client conversations to uncover challenges and goals
Humility combined with confidence, willingness to seek help, and sharing knowledge with the team
Self-directed with initiative to solve problems and take ownership of client success
Excellent verbal and written communication skills, adaptable to different audiences
Proficiency in Excel and PowerPoint, with experience working with usage tools such as Mixpanel and Salesforce.com

Nice to Have

Experience working with usage tools like Mixpanel and Salesforce.com
Ability to find creative ways to help clients digest and derive insights from large data sets

Qualifications

Experience working with usage tools such as Mixpanel and Salesforce.com
Strong Excel and PowerPoint skills

Benefits & Perks

Salary range of $72,000 USD to $90,000 USD, based on skills and experience
Comprehensive benefits including medical/dental/vision insurance, flexible spending accounts, health savings accounts
Employer paid life and disability insurance
401(k) with employer match and paid time off
Flexible working hours
ClassPass subsidy
Mental health benefit through Modern Health
Paid volunteer time off
Paid birthday leave and paid parental leave

Working at Mintel

We are invested in our employees' wellbeing and foster a supportive environment that values continuous learning, client obsession, and proactive collaboration.

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