Client Sucess Associate

About the Role

Key Responsibilities

• Assist in building and maintaining strong relationships with key stakeholders at healthcare payor and provider organizations.
• Support the onboarding process for new clients, helping to ensure they are effectively trained and equipped to use products and services.
• Help drive the adoption and utilization of technology solutions, providing ongoing support and guidance to clients.
• Assist in monitoring client performance metrics and usage data to identify opportunities for improvement.
• Act as a point of contact for client issues and escalations, working closely with internal teams to resolve problems in a timely manner.
• Gather and relay client feedback to product development and other teams to enhance offerings.
• Assist in preparing and presenting regular reports on client status, performance, and satisfaction to internal and external stakeholders.
• Contribute to the identification and implementation of best practices for client success, helping to develop processes and tools that enhance the client experience.
• Collaborate, coordinate, and communicate across disciplines and departments.
• Ensure compliance with HIPAA regulations and requirements.
• Demonstrate commitment to the company's core values.

Requirements

• Basic understanding of the healthcare payor industry.
• Strong communication skills.
• Proactive approach to learning and problem-solving.
• Ability to work under general supervision with independent judgment within established guidelines.
• Experience working with internal and external customers.