Cons - Business Con - Digital and Product Strategy - Product Mgmt - Manager - Mult Pos - 1630173

About the Role

Key Responsibilities

• Help clients solve their digital vision and customer experience issues.
• Execute client's customer experience and digital vision acting as a product advocate in the strategic design process of projects.
• Lead overall customer experience/digital strategy, transformation and execution.
• Lead on client deliverables, including digital platforms, customer personas, journey maps, technology enablement, product capabilities and features, product roadmaps, and product backlogs utilizing tools such as ADO, Jira, Confluence, and Fluid.
• Apply knowledge of design thinking techniques and digital media to solve business problems throughout the industry-leading design solutions.
• Implement product requirements for Point of Sale (POS) and commerce solutions.
• Use qualitative and quantitative research methods to inform business requirements and data-driven decision making with tools such as Qualtrics, SurveyMonkey, Adobe Analytics, and Google Analytics.
• Conduct lightweight prototyping to test and gather feedback on product designs using Figma or Generative AI assistants.
• Work with engagement teams to manage client expectations in line with the overall digital and customer experience vision.
• Translate business and product requirements, end user needs, and inputs from cross-functional teams into differentiated design solutions.
• Engage with various engagement leads to help with business development pursuits.
• Collaborate with technical architects, engineering, and design teams to build solutions including websites, kiosks, and mobile apps powered by customer technologies like Adobe, Salesforce, ServiceNow, CRM, and custom solutions.
• Manage and motivate teams of professionals with diverse skills and backgrounds.
• Monitor progress to ensure the delivery of quality client services.
• Maintain long-term client relationships and networks.
• Cultivate business development opportunities.

Requirements

• Bachelor's degree in Business, Computer Science, Information Systems Management, Human Computer Interaction, Interactive Media, Communications, Design or a related field and 5 years of related work experience, or a Master's degree in the same fields and 4 years of related work experience.
• 3 years of experience in digital strategy, customer or user experience, or product strategy with skills such as market and user research, requirements gathering, business case development, KPI management, or business architecture definition.
• 3 years of experience taking a digital product from concept to market, supporting strategy, roadmap, and agile execution.
• 3 years of experience as a digital product business analyst, product manager, product owner, or product marketing manager.
• 3 years of cross-functional experience working with internal and third-party development teams including UX designers, visual designers, developers, or technologists.
• 3 years of client-facing experience in strategy consulting or CX Practice in a Fortune 500 firm, media management or digital creative agency, or product/digital strategy role in a Fortune 500 firm.
• 3 years of experience managing or leading teams.
• 3 years of experience with agile management tools such as Jira, Azure DevOps, or Rally.
• 3 years of experience with change management surrounding product communications, training, cutover, or marketing campaigns.
• 2 years of experience understanding buyers' behavior and patterns on technology platforms.
• 2 years of experience delivering omni-channel and customer experience strategy projects.
• Willingness to travel domestically up to 50%.

Nice to Have

• Experience with tools such as Qualtrics, SurveyMonkey, Adobe Analytics, and Google Analytics.
• Experience conducting lightweight prototyping using Figma or Generative AI assistants.
• Experience working in sectors including retail and quick service restaurants.

Qualifications

• Bachelor's or Master's degree in relevant fields as specified.
• Minimum of 4-5 years of related work experience depending on education level.

Benefits & Perks

• Competitive base salary of $113,984.00 per year.
• Comprehensive benefits including medical and dental coverage, pension and 401(k) plans, and paid time off.
• Hybrid work model with most client-facing roles working in person 40-60% of the time.
• Flexible vacation policy allowing personal time off as needed.
• Paid holidays, winter/summer breaks, personal/family care leave, and other leaves of absence.
• Opportunities for continuous learning and leadership development.
• Diverse and inclusive culture that embraces individual identities.