Content Designer

About the Role

Key Responsibilities

• Partner closely with product marketers, product designers, visual designers, product managers, lifecycle marketers, legal, and research to solve real problems for people as they navigate our products and services for solutions that meet their needs.
• Demonstrate a deep understanding of our products, the customers shopping for them, the competitive landscape, as well as market trends to shape copy.
• Write clear, concise, engaging content and turn complex legal jargon into language that any customer can understand.
• Write and optimize webpages, onboarding, purchase, and product flows, emails, sales collateral, and sales scripts, blending clarity with persuasive storytelling.
• Craft emotionally resonant copy that taps into real human needs and clearly connects those moments to how our products can help.
• Help evolve and maintain our content and voice guidelines across web and product.
• Partner with the broader brand and content teams to ensure consistency in messaging across the customer journey.
• Balance multiple projects and adapt to shifting priorities with a calm, collaborative approach.

Requirements

• Around 5 years of experience in UX writing, content design, or marketing copywriting—especially for web or digital services.
• A portfolio that shows you can write clearly, think strategically, and advocate for the user.
• Experience writing for onboarding, purchase, or service flows is a strong plus.
• Comfort working in tools like Google Docs and Figma.
• A growth mindset, curiosity, and eagerness to test ideas and learn from feedback.
• A collaborative spirit—you know great experiences come from teamwork.

Nice to Have

• Experience writing for onboarding, purchase, or service flows.

Qualifications

• Experience in UX writing, content design, or marketing copywriting for web or digital services.
• Ability to write clearly and strategically, advocating for the user.

Benefits & Perks

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Paid Time Off
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Short-Term/Long-Term Disability Insurance
• Fertility
• Mental Health
• One Medical
• Fringe lifestyle benefits up to $250