Content Strategist, Content Services

Red Hat

Raleigh, NC

Full Time

Senior

106k-169k

5 days ago

Job Description

About the Role

The Content Services team at Red Hat is seeking a Content Strategist to join us in Raleigh, US. The role involves leading the creation and implementation of content strategies that support business objectives, enhance product documentation, and improve customer experience. The Content Strategist collaborates with various teams to ensure content meets stakeholder needs and maintains cohesiveness across the portfolio, ultimately making Red Hat's product documentation a competitive differentiator.

Key Responsibilities

Lead people and projects in an open way that inspires confidence; demonstrate negotiation, leadership, and influencing capabilities
Review high-level development scoping information and determine initial resource requirements to support initiatives
Assess the audience for program deliverables and presentations and communicate clearly, concisely, confidently, and effectively in written and verbal communication
Demonstrate complex problem-solving skills in resolving cross-functional issues within the program and documentation teams and negotiation
Develop strategic plans for content and define recommendations on content standards, needed improvements, and content gaps
Anticipate and prioritize customer-related challenges and feedback from customer-facing stakeholders for continuous improvement efforts
Understand the impact of content decisions and strategy across various areas including support delivery
Curate content for display on the product page in the Red Hat website for each product release
Serve as a single point of contact (PoC) for stakeholders, provide approvals to program management teams, report status, negotiate changes, and communicate and get buy-in for the content plan
Determine writing schedules based on resource availability and prioritization of requirements
Report on project and program health and clearly communicate to stakeholders, leaders, and content teams
Build relationships with colleagues across Customer Content Services

Requirements

Experience with the enterprise-level software development life cycle, including understanding of the customer life cycle and knowledge of content development and publishing methodologies, tools, and defect-tracking systems
Familiarity with structured, topic-based authoring and information architecture
Experience with user-focused product writing and shaping content for technical products
Experience working with diverse stakeholders to solve complex problems
Demonstrated experience with agile and rapid iteration releases
Proven ability to take accountability for project delivery and completion
Ability to influence others regardless of job title and inspire teams

Nice to Have

Knowledge of content standards and content gaps analysis
Experience with digital content management tools
Background in technical writing for enterprise software

Qualifications

No specific formal educational qualifications specified in the description

Benefits & Perks

Comprehensive medical, dental, and vision coverage
Flexible Spending Account - healthcare and dependent care
Health Savings Account - high deductible medical plan
Retirement 401(k) with employer match
Paid time off and holidays
Paid parental leave plans for all new parents
Leave benefits including disability, paid family medical leave, and paid military leave
Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more

Working at Red Hat

Red Hat's culture is built on the open source principles of transparency, collaboration, and inclusion. The company encourages bringing ideas from all backgrounds and perspectives, fostering an environment where everyone can share, challenge, and innovate. Red Hat values an open and inclusive environment that empowers diverse voices and celebrates the contributions of all employees.

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