Content Strategist, Content Services

About the Role

Key Responsibilities

• Lead people and projects in an open way that inspires confidence; demonstrate negotiation, leadership, and influencing capabilities.
• Review high-level development scoping information and determine initial resource requirements to support initiatives.
• Assess the audience for your program deliverables and presentations and communicate clearly, concisely, confidently, and effectively in written and verbal communication.
• Demonstrate complex problem-solving skills in resolving cross-functional issues within the program and documentation teams and negotiation.
• Develop strategic plans for content and define recommendations on content standards, needed improvements, and content gaps.
• Anticipate and prioritize customer-related challenges and feedback from customer-facing stakeholders for continuous improvement efforts.
• Understand the impact of content decisions and strategy, not just within Customer Content Services but also in areas across Red Hat such as support delivery.
• Curate content for display on the product page in the Red Hat website for each product release.
• Serve as a single point of contact (PoC) for stakeholders, provide approvals to program management teams, report status, negotiate changes to deliverables and schedules, and communicate and get buy-in for the content plan to all relevant stakeholders.
• Determine writing schedules based on resource availability of the writing teams and the prioritization of requirements by the content strategist.
• Report on project and program health and clearly communicate to stakeholders, leaders, and content teams.
• Build relationships with colleagues across Customer Content Services.

Requirements

• Experience with the enterprise-level software development life cycle, including an understanding of the customer life cycle and knowledge of different content development and publishing methodologies, tools, and defect-tracking systems.
• Familiarity with structured, topic-based authoring and information architecture.
• Experience with user-focused product writing and shaping content for technical products.
• Experience working with diverse sets of stakeholders to solve complex problems.
• Demonstrated experience with agile and rapid iteration releases.
• Demonstrated success taking accountability for project delivery and completion.
• Ability to influence irrespective of job title.
• Ability to inspire others.

Nice to Have

• Knowledge of content standards and content gaps analysis.
• Experience with digital content management tools.
• Understanding of support delivery processes across organizations.

Qualifications

• No specific formal educational qualifications are explicitly mentioned in the description.

Benefits & Perks

• Comprehensive medical, dental, and vision coverage.
• Flexible Spending Account - healthcare and dependent care.
• Health Savings Account - high deductible medical plan.
• Retirement 401(k) with employer match.
• Paid time off and holidays.
• Paid parental leave plans for all new parents.
• Leave benefits including disability, paid family medical leave, and paid military leave.
• Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more.