Corporate Digital Channel Specialist

About the Role

Key Responsibilities

• Collaborate with the Digital Channels Manager, Product Managers and Operations to develop and execute digital channel strategies that align with business goals.
• Lead internal and external technical teams in the effort to develop and implement new digital capabilities.
• Research, troubleshoot and resolve issues related to digital channels.
• Drive continuous improvement of digital channels based on monitoring and analysis of digital channel performance, end-user feedback and emerging digital trends.
• Support the technical development, implementation, testing and troubleshooting of digital platforms, ensuring reliability, accuracy, and performance optimization.
• Ensure smooth implementation of digital channel changes in coordination with Operational staff, including identifying and documenting procedural changes, and developing support and release documentation.
• Conduct regular reviews of digital channels and support requests from internal and external auditors to ensure compliance with industry standards and regulations.
• Provide technical guidance and support to internal teams on digital channel usage and best practices, proactively identifying knowledge gaps and developing targeted training to enhance user adoption and effectiveness.

Requirements

• Bachelor's degree in Information Systems (IS), Management Information Systems (MIS), Information Technology, or a related field.
• Minimum 3 years of experience in digital banking management, digital channel development, UX/UI design, or a related role.
• Strong understanding of digital banking/origination platforms and technologies, UX/UI design principles, and web/mobile app technology.
• Excellent analytical skills with the ability to interpret data and make data-driven decisions.
• Proficiency in project management and the ability to manage multiple tasks simultaneously.
• Strong written and oral communication and collaboration skills, with the ability to work effectively with cross-functional teams.
• Ability to interact professionally with a variety of people from diverse backgrounds at various levels within and outside of the organization.
• Must be able to travel up to 10%, including driving and flying, and have proper licensing.

Nice to Have

• Experience working with digital banking products and services, such as online/mobile banking, digital account and loan origination, and payment processing systems.
• Knowledge of banking industry regulations and compliance standards.

Qualifications

• Bachelor's degree in a related field.

Benefits & Perks

• Extensive benefits package including medical, dental, vision, and life insurance.
• Health savings account option, Employee Assistance Program (EAP), and health rewards program.
• Retirement savings plan, including 401(k) and Profit-Sharing plans.
• Short and long-term disability benefits, education and training benefits, and discounts on banking products and services.
• Paid Time Off (PTO) plan and paid holidays, with PTO accruals starting at .0745 per hour worked.
• Most full-time employees are offered 6 paid holidays and pro-rated holidays for part-time employees.