Creative Account Manager

Chewy

Boston, MA

Full Time

Senior

30 days ago

Job Description

About the Role

Chewy is looking for a Creative Manager with best-in-class account and project management skills to join our Creative Services Team based in Plantation, FL, and Boston, MA. Our team fosters best-in-class creative outcomes that deliver on our internal partner's business objectives. We understand what positive relationships require and the standard processes for growing them, while delivering an outstanding level of customer service. In this role, you will coordinate creative planning and execution for their integrated marketing campaigns and brand development. You will partner with Creative teams to develop creative campaigns and find solutions for our business challenges, while balancing multiple projects from start to finish, including handling scope and resources, scheduling, crafting project plans, and providing status updates to project partners.

Key Responsibilities

Identify, build, maintain, and grow relationships with marketing collaborators and creative partners, practicing clear and consistent communication throughout project lifecycles.
Partner with brand, marketing, and channel leads as they develop their roadmaps and handle the creative pipeline for your account.
Intake all creative briefs, ensuring creative requirements, specs, and standard processes are collected and followed throughout the creative development process.
Convert briefs into projects via our workflow system, Workfront, assign resources, and develop detailed timelines and work plans to get creative reviewed, approved, and delivered.
Collaborate with Creative Directors, Art Directors, Designers, Copywriters, and Studio on the work, serving as the voice of the customer and business throughout the process.
Proactively and efficiently communicate to ensure all parties are in sync regarding the prioritization of work and clear on upcoming deadlines and achievements.
Present to collaborators and evoke trust and credibility through critical thinking and communication style, capturing, communicating, and actioning feedback to creative teams.
Facilitate internal and external status meetings; forecast, track, and report on project health; advise on risks, issues, and tradeoffs to achieve launch.
Coordinate the trafficking of assets from Creative Production build-out and QC through delivery to Channel leads.
Be an ambassador for Creative Services in presentations and strategy discussions, instilling a passion for teamwork, partnership, and inspiration.
Roll up your sleeves to pitch in wherever needed.

Requirements

5+ years experience within an agency or marketing department handling creative workflow and teams.
eCommerce and/or Retail account management experience preferred. International marketing experience is a bonus.
A working knowledge of multi-channel marketing tactics, with an emphasis on digital (Site, Email, Social, Paid Media, Direct Mail, and Mobile/SMS).
Proficiency with project management software tools with a passion for optimizing processes and maintaining detailed project documentation. Experience in Workfront, Smartsheet, and/or Figma is a bonus.
Ability to work under pressure and meet deadlines in a high-volume, fast-paced creative environment.
Experience with file and asset management in a shared server/location, enterprise-level project management software environment.
Must be organized, forward-looking, meticulous, and proactive.