Customer Account Manager - Supply Chain

About the Role

Key Responsibilities

• Act as secondary customer/site contact for assigned customer accounts.
• Manage the execution of the order to cash flow process and align customer needs with Catalent capabilities.
• Provide feedback on customer temperatures to General Manager regularly.
• Maintain sales orders in the system in line with customer request dates.
• Send written order acknowledgment to the customer with a firm promise date.
• Update customers with changes in promise date.
• Manage regular communication with internal and external stakeholders through team meetings, email, phone calls, and ad hoc meetings.
• Interact with cross-functional teams to approach and resolve customer actions and deliverables.
• Proactively communicate customer deliverables and drive results.
• Provide feedback and knowledge of customer priorities to site Supply Planning team.
• Coordinate with Quality team for timely release of Finished Goods to support on-time delivery and site forecast objectives.
• Perform other duties as assigned.

Requirements

• Associates Degree or 2+ years of experience and a High School Diploma or GED.
• 2+ years of experience in account management (preferred).
• Understanding of supply chain and related services (preferred).
• Excellent problem solving and analytical skills.
• Experience using ERP systems (preferred).
• Intermediate Microsoft Office experience, specifically with Excel.
• Knowledge and experience in GMP environment (preferred).
• Excellent verbal, written, and interpersonal communication skills.
• Ability to prioritize workloads with some guidance from leadership.
• Effective interaction with individuals and departments.
• Ability to talk and hear, sit, use hands and fingers, handle or feel, and manipulate keys on a keyboard.
• Occasional standing, walking, reaching, bending, twisting, stooping, kneeling, crouching, or crawling.
• Vision abilities including close vision.

Nice to Have

• Experience in client-facing roles.
• Past experience with ERP systems.
• Knowledge of GMP environment.

Qualifications

• High School Diploma or GED.
• 2+ years of experience in account management (preferred).

Benefits & Perks

• 152 hours of PTO plus 8 paid holidays.
• Opportunity to work on exciting and innovative projects.
• High visibility to all levels of the organization.
• Work in a fast-paced, dynamic environment.
• Join a global leader in drug development and manufacturing.