Customer Accounts Manager

About the Role

Key Responsibilities

• Attain and maintain customers' accounts by updating customer information in the store computer system and documenting all customer payment appointments.
• Assist the General Manager with operational functions including account recommendations, payment frequency, and payment history to monitor accuracy.
• Build authentic customer relationships to support customers in their ownership goals and drive sales.
• Manage the collections process by counseling customers to gain timely lease/merchandise renewals.
• Review and close lease agreements, including confirming customer identification, collecting money, and obtaining customer signatures.
• Contact customers who have not renewed merchandise agreements.
• Maintain customer contact over the phone and through home visits.
• Update customer information and maintain accuracy.
• Manage entire accounts staff to achieve daily, weekly, and monthly accounts department goals.
• Clean and certify merchandise in the cleaning station for all merchandise personally returned.
• Complete and maintain weekly vehicle maintenance sheet and route sheets daily.
• Load, secure, and protect product in the company vehicle.
• Safely operate the company vehicle.
• Assist the Sales Team as needed.
• Perform any other reasonable duties requested by management.

Requirements

• Strong leadership, multi-tasking, organizational, and negotiation/persuasion skills.
• Ability to connect and relate well to people, demonstrate empathy, listen attentively, and navigate difficult conversations.
• Ability to manage customer accounts and operational functions effectively.
• Capability to operate a company vehicle safely.
• Willingness to perform a variety of tasks including cleaning merchandise and maintaining vehicle and route sheets.