Customer Analytics Manager

About the Role

Key Responsibilities

• Deep-dive analysis across various datasets (using SQL or R) to answer business questions and identify new opportunities
• Dig 2 to 3 layers deep to uncover insights that aren't surface level
• Effectively communicate analysis findings to non-technical stakeholders and senior leadership
• Partner with Product, Data Science, CRM, and Ops teams to turn insights into actionable outcomes and measure impact
• Lead the development of data visualization and dashboards to monitor performance, generate insights, and improve profitability and user experience

Requirements

• 4+ years of experience in data and analytics with demonstrated career growth and influence on business
• Deep understanding of e-commerce and CRM
• Strong analytical, technical, and problem-solving skills
• Proactive in taking initiative and driving projects to completion
• Hands-on experience working with large and complex data
• Proficiency with SQL
• Knowledge of sports is helpful but not required

Nice to Have

• Knowledge of sports

Qualifications

• Experience working with large and complex data
• Proficiency with SQL

Benefits & Perks

• Health, dental, and vision insurance
• 401(k) plan with company match
• Paid time off and holidays
• Professional development opportunities
• Flexible work arrangements
• Wellness programs with fitness and weight management partners
• Paid maternity, paternity leave, and infertility treatment
• Flexible time off