Customer Experience Manager
Tenstorrent
Job Description
About the Role
Tenstorrent is leading the industry on cutting-edge AI technology, revolutionizing performance expectations, ease of use, and cost efficiency. With AI redefining the computing paradigm, solutions must evolve to unify innovations in software models, compilers, platforms, networking, and semiconductors. Our diverse team of technologists have developed a high performance RISC-V CPU from scratch, and share a passion for AI and a deep desire to build the best AI platform possible. We value collaboration, curiosity, and a commitment to solving hard problems. We are growing our team and looking for contributors of all seniorities. At Tenstorrent, customer experience isn’t a support function; it’s a strategic differentiator. We’re building an open future with our RISC-V CPUs, Tensor AI processors, and open-source software stack. Accessibility and ease of use are central to our company’s values. This is a crossfunctional marketing role, integrating across CX, Product and Support. Enabling our customers is integral to shaping the future of AI, and as a Customer Experience Manager you will play a critical role in removing obstacles and accelerating their success. Your mission is to elevate our customers through exceptional discovery, purchase, and product interactions. Think pit crew for AI developers and enterprises. This role is remote, with preference for Santa Clara, CA, Boston, MA or Toronto, ON. We welcome candidates at various experience levels for this role. During the interview process, candidates will be assessed for the appropriate level, and offers will align with that level, which may differ from the one in this posting.
Key Responsibilities
- Own CX Initiatives: Drive end-to-end projects, ensuring accountability and eliminating friction across the customer lifecycle from discovery to adoption.
- Resolve Pain Points: Lead their identification and swift resolution, taking a hands-on approach to ensure customer satisfaction.
- Advocate for Customers: Influence internal teams with CX mindset to ensure our brand promise is reflected in every touchpoint.
- Cultivate Customer Relationships: Engage directly with key customers, amplifying their perspective through interviews and site visits.
- Build Self-Serve Resources: Develop and maintain customer-facing touchpoints, ensuring information is accurate, transparent, and well presented.
- Track CX Metrics: Establish feedback loops, delivering useful insights to inform product development, marketing strategy, and overall business decisions.
Requirements
- 5+ years in CX, project management, or similar, with strong customer-facing experience.
- Proven track record driving complex cross-functional initiatives to completion.
- Experience in technical/hardware environments, or with a focus on CX excellence.
- Strong product instincts; data-driven mindset.
- Exceptional communicator; influences and engages stakeholders.
- Thrives in fast-paced, dynamic environments; manages multiple projects.
- Highly organized and detail-oriented.
Qualifications
- Formal educational background is not explicitly specified, but experience and skills are emphasized.
Benefits & Perks
- Highly competitive compensation package and benefits.
- Range of $100k - $500k including base and variable compensation targets, depending on experience, skills, education, background, and location.
Working at Tenstorrent
We value collaboration, curiosity, and a commitment to solving hard problems. Our approach emphasizes transparency, customer-centricity, and building an open future with innovative AI hardware and software solutions.
Job Details
About Tenstorrent
Website
tenstorrent.com
Company Size
101-250 employees
Location
Boston, MA
Industry
Computer Systems Design and Related Services
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