Customer Marketing - Content Specialist

Quilt

Provo, UT

Full Time

Entry Level

70k-75k

6 days ago

Job Description

About the Role

We are looking for an exceptional written communicator with the skill set to turn technical software and training materials into easy-to-consume, customer-facing information for our Customer Marketing - Content Specialist position. As a key hire within our customer marketing team, you'll work directly with the Knowledge Base manager, product, support, and content teams, to create, refresh, and edit knowledge base articles, as well as produce related graphics, such as screen captures and videos. The specialist will be responsible for crafting content that is clear, concise, and that covers topics about a portfolio of point of sale software, tailored to an audience for small, independent retail business owners. The right person will have previous experience in B2B SaaS writing for knowledge bases.

Key Responsibilities

Learn the inner workings of various point of sale software.
Write articles for use on customer-facing knowledge bases, and occasionally blogs or long-form content.
Edit and fact check work by working with the Knowledge Manager and cross-functionally with various stakeholders and subject matter experts.
Check content against brand guidelines and internal copy preferences.
Own and execute calendar of communications across the in-app messaging tool.
Ensure consistency in tone and voice across all content.

Requirements

Knowledge of content editing, writing, and management.
Experience in B2B SaaS writing, especially for knowledge bases.
1-2 years of experience in writing and curating knowledge base content for SaaS.
Experience with HubSpot.
Previous role in a marketing agency is preferred.
Knowledge Management Certification is a nice-to-have.
Authorized to work for any employer in the U.S. (no sponsorship available).

Nice to Have

Knowledge Management Certification.

Qualifications

Experience in SaaS B2B content creation.
Familiarity with HubSpot.
Previous experience in marketing agency (preferred).

Benefits & Perks

Salary of $70,000 - $75,000 per year.
Hybrid work environment in Provo, UT.

Working at Quilt

If you get a kick out of supporting local businesses, love great software, and want to be part of a company that's powering Main Street, we'd love to chat. We aim to keep local retail not just alive, but thriving.

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