Customer Project Manager

Jersey Telecom-Internet of things division

Guernsey, WY

Full Time

Senior

4 days ago

Job Description

About the Role

We're looking for a skilled Customer Project Manager to lead the successful delivery of customer projects across the Channel Islands and internationally. You'll manage cross-functional teams to deliver technology solutions, ensuring strategic alignment within broader programmes where needed. In this role, you'll oversee all aspects of the project lifecycle—including resources, schedules, finances, risks, and reporting—while acting as a key representative at the Customer Project Board. Your work will be central to ensuring transparent communication, effective project governance, and alignment with organisational goals. JT is committed to building a diverse and inclusive working environment and JT Family. We will ensure that all individuals are provided reasonable accommodation to participate in job applications, interviews, onboarding processes and beyond. Should you require any support or assistance in making your application, please contact us at hrinbox@jtglobal.com.

Key Responsibilities

Lead successful project delivery by managing resources, schedules, finances, risks, and dependencies
Oversee complex project portfolios across multiple jurisdictions for individual customers
Provide pre-sales support including pricing input and draft project plans
Participate in vendor selection and proposal evaluation with JT management
Motivate and guide project teams to meet goals and milestones
Monitor staff performance and contribute to formal reviews when required
Deliver regular status updates on milestones, risks, issues, and dependencies
Manage project scope and changes, ensuring quality control throughout
Define Statements of Work and specifications for goods and services
Build trusted relationships with stakeholders and support continuous improvement

Requirements

Proven experience in telecoms or IT/data services industries
Bachelor's Degree in appropriate field of study or equivalent work experience
At least one relevant and recognised project/programme management qualification: including but not limited to PMP, APM, Scrum Master or Agile Project Management
Demonstrable project management experience, including tracking and planning projects
Experience of managing multiple concurrent projects
Extensive experience working with business stakeholders and presenting to stakeholders and/or Senior Leadership
Good working knowledge and confidence in working with project management toolsets inc. MS Project, Excel, Visio, PowerPoint and SharePoint
Experience in some or all of the following methodologies: Agile, SCRUM, SDLC / Waterfall
Strong customer orientation with previous experience in a client-based environment
Proactive and flexible attitude to work
Proven ability to work in an ambiguous environment and collaborate across multiple areas
Strong leadership, diplomatic and motivational skills
Ability to work creatively with excellent analytical skills
Minimum of NPPV1 Vetting required

Nice to Have

Experience working in a global or multi-jurisdictional environment
Experience with vendor management and proposal evaluation

Qualifications

Bachelor's Degree in appropriate field of study or equivalent work experience
Relevant project management qualification such as PMP, APM, Scrum Master, or Agile Project Management

Benefits & Perks

24 days holiday
Health & Dental Insurance
Pension Scheme
Bonus Scheme
Fully discounted staff services or cash allowance in lieu
Professional Development
Recharge Days
Flexible hybrid working arrangements

Working at Jersey Telecom-Internet of things division

JT is committed to building a diverse and inclusive working environment and JT Family. The company emphasizes colleague wellbeing, work-life balance, and flexible working arrangements, supporting hybrid work models and supporting posts in major global locations.

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