Customer Project Trainee

Pinnacle West Capital

Surprise, AZ

Full Time

Intern

about 2 months ago

Job Description

About the Role

The Customer Project Trainee is a training position at Arizona Public Service designed to prepare the trainee to become a Customer Project Associate. The role involves assisting in the coordination and oversight of service-level and routine, less complex customer projects, helping to coordinate activities among various functional areas to meet critical objectives under pressing timelines. The position supports developing and monitoring comprehensive work plans, including schedule milestones, expenditures, and cash flow models, within a company committed to creating a sustainable energy future for Arizona.

Key Responsibilities

Successfully complete the Customer Project Representative Training Program including all on-the-job training requirements.
Perform as a project trainee for routine design projects, including planning, scheduling, and coordinating all facets from initiation through construction, energization, and close-out.
Assist in planning, scheduling, and coordinating project activities from initiation to completion.
Identify the best source of APS power, the most cost-effective design, and evaluate the usability of existing equipment based on load analysis and voltage drop calculations.
Interface with customers, developers, and internal departments to assess needs, determine project scope, obtain plans and drawings, and make design and installation decisions.
Determine the need for easements and permits, process through APS right of way, and design the project accordingly.
Prepare work authorizations and job estimates, determine customer charges, and manage scheduling to ensure collection prior to job release.
Conduct inspections during installation to ensure compliance with safety and APS standards, and instruct customers/contractors as needed.
Update project management and customer information databases and close out projects upon completion.

Requirements

Bachelor's degree in Business or related field, or an Associate Degree with one year of related experience, or a High School Diploma with two years of related experience in design, construction project management, or customer service.
Previous experience working in a customer-facing role.
CPM Battery Aptitude Test is required.
A valid Arizona Driver's License is required.
Experience with customer interface, stakeholder management, complaint handling, negotiation, and problem solving.
Business, planning, and project management skills.
Computer skills: Windows, Word, Excel, CC&B, GIS, Maximo, Primavera.
Proficiency in data management and project scheduling programs.
Basic electricity knowledge and drafting/CAD experience.
Successful completion of college Algebra.
Strong interpersonal, verbal, and written communication skills.
May require emergency response support for unusual or emergency situations.

Nice to Have

Experience with customer interface and stakeholder management.
Ability to adapt/respond to various stakeholders.
Negotiation skills and problem solving.
Experience with project management tools and software such as Maximo and Primavera.
Basic electricity course and drafting/CAD experience.

Qualifications

Bachelor's degree in Business or related field, or Associate Degree with relevant experience, or High School Diploma with relevant experience.

Benefits & Perks

Not explicitly specified in the description.

Working at Pinnacle West Capital

Arizona Public Service demonstrates a strong commitment to customers, operational excellence, and business integrity. The company values principles outlined in the APS Promise: Design for Tomorrow, Empower Each Other, and Succeed Together. APS emphasizes a diverse, inclusive, and safety-conscious work environment, with a focus on creating a sustainable energy future for Arizona.

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