CX Manager Digital Commerce

Philip Morris International

Stamford, CT

Full Time

Mid Level

124k-165k

3 days ago

Job Description

About the Role

The Consumer Experience (CX) Manager Digital Commerce Business Design at Philip Morris International (PMI) acts as product owner for one or more products or services, supporting the Product Manager by communicating with stakeholders, defining and measuring business objectives, managing product development, release, and support. This role involves owning the entire product lifecycle, aligning goals with the Product Group Vision/Strategy/Roadmap, and ensuring digital solutions meet compliance standards. PMI is committed to transforming its business to deliver a smoke-free future and offers a dynamic, inclusive, and innovative work environment with opportunities for career growth.

Key Responsibilities

Act as the strategic bridge between business stakeholders and IT, identifying digital opportunities and translating them into clear, actionable briefs for development
Own the web product roadmap and backlog, prioritizing features that deliver exceptional user experiences within a regulated industry
Leverage data-driven analytics, A/B testing, and behavioral insights to inform product decisions and continuously optimize performance
Collaborate with UX/UI teams to ensure inclusive, accessible, and user-centered design across all web platforms
Define and track KPIs to measure business impact, user engagement, and product success
Ensure all digital solutions meet compliance, privacy, and security standards from concept through delivery
Facilitate cross-functional collaboration across marketing, legal, compliance, and IT to align on goals and execution
Champion a culture of innovation, agility, and continuous improvement in a hybrid, fast-paced environment
Own and prioritize the Product Team backlog, regularly refining and updating it to focus on the most valuable items
Translate product strategy into epics and user stories for engineering teams, linking all Epics to relevant parent Strategic Initiatives and PG Initiatives in Jira & BigPicture
Deal with order management, stock management, and promo management solutions

Requirements

Bachelor's Degree
3+ years of experience in a dynamic product management role
High effectiveness in managing cross-functional teams
Proven success in overseeing all elements of the product development lifecycle
Ability to manage cross-functional teams in a complex matrix organization
Legally authorized to work in the U.S. now and in the future without sponsorship

Nice to Have

Experience with web product roadmaps and backlog management
Knowledge of regulated industries and compliance standards
Experience with data analytics, A/B testing, and behavioral insights
Familiarity with Jira & BigPicture for project management

Qualifications

Educational background with a Bachelor's Degree

Benefits & Perks

Competitive base salary and annual bonus
Medical, dental, and vision coverage
401k with a generous company match
Wellness benefits, commuter benefits, pet insurance, and generous PTO
Hybrid work model promoting flexibility
Opportunities for career development within a global business
Inclusive, diverse culture where contributions are respected

Working at Philip Morris International

PMI fosters an inclusive, diverse culture where everyone's contribution is respected. The company promotes innovation, agility, and continuous improvement, encouraging employees to define their future and take risks. PMI values collaboration, development, and delivering on its promise to society by working towards a smoke-free future.

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