CX Manager F2F Business Design

Philip Morris International

Stamford, CT

Full Time

Mid Level

124k-165k

3 days ago

Job Description

About the Role

The Consumer Experience (CX) Manager Digital Face-to-Face Business Design at Philip Morris International (PMI) acts as product owner for one or more products or services, supporting communication with stakeholders including customers, business managers, delivery teams, and external partners. The role involves owning the entire product lifecycle, defining and measuring business objectives, managing development, release, and support, and supporting PMI's purpose to deliver a smoke-free future. The position is based at PMI's HQ in Stamford, CT, and offers opportunities to innovate and grow within a global, diverse environment committed to societal impact.

Key Responsibilities

Act as the strategic bridge between business stakeholders and IT, identifying digital opportunities and translating them into clear, actionable briefs for development
Own the web product roadmap and backlog, prioritizing features that deliver exceptional user experiences within a regulated industry
Leverage data-driven analytics, A/B testing, and behavioral insights to inform product decisions and continuously optimize performance
Collaborate with UX/UI teams to ensure inclusive, accessible, and user-centered design across all web platforms
Define and track KPIs to measure business impact, user engagement, and product success
Ensure all digital solutions meet compliance, privacy, and security standards from concept through delivery
Facilitate cross-functional collaboration across marketing, legal, compliance, and IT to align on goals and execution
Champion a culture of innovation, agility, and continuous improvement in a hybrid, fast-paced environment
Own and prioritize the Product Team backlog, regularly refining and updating it to focus on the most valuable items
Translate product strategy into epics and user stories for engineering teams, linking all to relevant strategic initiatives in Jira & BigPicture
Design B2B and B2C digital solutions

Requirements

Bachelor's Degree
3+ years of experience in a dynamic product management role
Experience with retail related product management
High effectiveness in managing cross-functional teams
Proven success in overseeing all elements of the product development lifecycle
Ability to manage cross functional teams in a complex matrix organization
Legally authorized to work in the U.S. now and in the future without sponsorship

Nice to Have

Experience with digital product lifecycle management
Knowledge of regulated industries and compliance standards
Experience with tools such as Jira and BigPicture

Qualifications

Educational background including a Bachelor's Degree

Benefits & Perks

Competitive base salary and annual bonus
Medical, dental, and vision coverage
401k with a generous company match
Wellness benefits, commuter benefits, pet insurance, and generous PTO
Hybrid work model promoting flexibility
Opportunities for career development within a global business
Inclusive and diverse workplace culture

Working at Philip Morris International

PMI fosters an inclusive, diverse culture where everyone's contribution is respected. The company promotes innovation, agility, and continuous improvement, encouraging employees to take risks, experiment, and explore. PMI values societal impact, aiming to improve the lives of millions of smokers through its smoke-free products and initiatives.

Apply Now