Digital Account Executive

Fiserv

Detroit, MI

Full Time

Senior

9 days ago

Job Description

About the Role

As a Digital Banking Account Executive at Fiserv, you will play a pivotal role in managing digital channels and electronic payments relationships with clients across North America. You will act as an advocate and ambassador for financial institutions using Fiserv's solutions to better serve their consumers. The role involves exceeding performance results for clients and Fiserv, contributing to a high-performing team, and showcasing referenceability, retention through renewals, and growth in product adoption and usage.

Key Responsibilities

Manage a regular meeting cadence with each client in your territory, both onsite and remotely.
Educate clients on Fiserv happenings and our impact on their organization.
Create an easy environment for clients to interact and communicate with you and Fiserv.
Advocate and lead cooperation/collaboration with other Fiserv business units to realize revenue growth, client value and satisfaction.
Facilitate client operational escalations to resolution and monitor escalated support tickets, client enhancement requests, and major Professional Services projects.
Coordinate team education on Digital Channels and Electronic Payments products as needed.
Develop and manage Client Action Plans for key clients, cultivate and maintain Client References, and serve as the point of contact for engaging on client satisfaction issues.
Support client visits and conferences, and ensure billing accuracy.

Requirements

5+ years of experience in client relationship management, service delivery, and/or sales to C-Level executives.
5+ years of experience in electronic banking, mobile banking, and/or payments.
Bachelor's degree in business or other applicable discipline, and/or equivalent military experience.
Strong professional communication skills, including verbal, written, and presentation.
Proven ability to interact and influence at executive levels.
Exceptional time management skills, ability to manage multiple projects and responsibilities concurrently.
Strong working knowledge of Excel and PowerPoint, including the ability to create compelling presentation content.

Nice to Have

Working knowledge of Fiserv account processing products, online banking products and business units.
Experience with Fiserv systems or application.
Additional certifications in banking or financial technology fields.

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