Digital Experience Strategy Manager

Boston Scientific

Saint Paul, MN

Full Time

Senior

128k-243k

10 days ago

Job Description

About the Role

At Boston Scientific, enhancing the digital experience of our sales representatives, driven in large part by CRM (Salesforce), is a strategic priority. The role involves leading efforts across divisions and regions to build a unified CRM strategy, eliminate silos, support successful launches, and drive sustained adoption within our field sales organizations. The position offers broad organizational exposure and the opportunity to work cross-functionally and globally, making a tangible difference in delivering strategic excellence and supporting sales reps to improve patient lives.

Key Responsibilities

Build and drive the CRM strategy, partnering with analytics teams to demonstrate ROI and revolutionize the rep experience.
Partner across Marketing, Sales Operations, Sales Training, and Customer Care to ensure alignment across divisions, regions, and functions.
Coordinate divisional feedback to ensure the CRM Center of Excellence delivers on priorities and meets business needs.
Work closely with the Commercialization Manager to champion rep engagement with the platform, ensuring reporting and analytics deliver actionable insights and highlight opportunities for improvement.
Provide frequent updates to management and stakeholders on program progress, both through structured reports and ad-hoc communication.
Participate in conferences and seminars to stay current with best practices in CRM-driven sales excellence and commercialization.

Requirements

Degree in marketing, sales, business or a related discipline.
5+ years of relevant experience in Sales or similar function.
5+ years of working in a complex CRM system (preferably Salesforce).
2+ years using AI tools with demonstrated proficiency.
Experience working in large, complex enterprise environments, navigating cross-functional structures and systems.
Strong written and verbal communication skills with the ability to convey ideas clearly across all levels of the organization.
Demonstrated analytical and problem-solving capabilities through data-driven decision-making and strategic thinking.
Collaborative team member with a focus on enhancing the digital experience for sales representatives.
Self-motivated, adaptable, and comfortable working in ambiguous environments with minimal guidance.

Nice to Have

Experience with AI tools beyond 2+ years.
Experience in a healthcare or medical device industry.
Knowledge of global CRM best practices.

Qualifications

Educational background in marketing, sales, business, or a related discipline.

Benefits & Perks

Competitive salary range from $127,900 to $243,000, commensurate with experience.
Core and optional employee benefits (details at www.bscbenefitsconnect.com).
Potential variable compensation including bonuses and long-term incentives.
Work in a hybrid environment (#LI-Hybrid).

Working at Boston Scientific

Boston Scientific is committed to solving important health challenges through innovation, with a focus on diversity, inclusion, and collaboration. The company values a caring approach, global teamwork, and high performance, fostering a workplace that reflects the diverse communities it serves. It emphasizes equal opportunity employment and strives to create a rewarding environment for all employees, supporting their growth and development in a mission-driven organization.

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