Digital Media Strategist

About the Role

Key Responsibilities

• Serve as the primary point of contact for clients, delivering expert guidance and responsive support throughout their digital marketing journey.
• Ensure clients feel informed, confident, and taken care of at every step.
• Translate client goals into holistic digital strategies by connecting the dots across channels and tactics.
• Lead discussions that help clients see the bigger picture and understand how each component drives results.
• Deliver proactive, personable, and solutions-focused service through all channels of communication.
• Anticipate client needs, respond promptly, and ensure their experience is seamless and positive.
• Partner directly with clients to develop and refine long-term strategic plans.
• Set clear objectives, define success metrics, and guide clients through an evolving digital landscape.
• Cultivate strong, trust-based relationships by deeply understanding each client's business, goals, and challenges.
• Act as their advocate within the agency, ensuring their voice and priorities are heard.
• Lead recurring performance meetings with clients, translating complex data into meaningful, actionable insights.
• Frame results within a strategic context and help clients make informed decisions.
• Collaborate with clients to co-create strategies aligned with their business vision, offering perspective, innovation, and industry knowledge.

Requirements

• Bachelor's degree in Marketing, Advertising, or a related field (equivalent professional experience may be considered).
• Customer service and account management experience.
• Continuous learning mindset.
• Experience in a fast-paced, deadline-driven environment.
• Strong analytical skills and problem-solving abilities.

Qualifications

• Bachelor's degree in Marketing, Advertising, or a related field (equivalent professional experience may be considered).

Benefits & Perks

• Competitive Salary
• Health, Dental, Vision, and Disability Insurance
• Company Paid Life Insurance
• Vacation/PTO and Seven Observed Holidays
• Fun and Professional atmosphere
• 401k With Company Match
• Monthly Rideshare Credits
• Yearly Professional Development Stipend