Digital Operations Assistant

About the Role

Key Responsibilities

• Build partnerships with internal and external teams and agencies.
• Compile and send agenda topics for meetings.
• Take complete and accurate meeting notes.
• Generate recaps and add them to the repository.
• Coordinate with product managers and agency partners to develop and deploy deliverables to promote solutions to enrolled and unenrolled dealers.
• Support Business Requirements Document (BRD) processes by QA'ing deliverables, collecting missing materials, and managing status updates in tracker.
• Assist providers with gaining and maintaining access to OEM systems.
• Establish role as the primary contact for incoming support requests from digital managers and product vendors.
• Partner with product managers to expedite issue resolution, follow up with stakeholders, and hold teams accountable.
• Become a subject-matter expert on common themes such as billing questions, ticket misassignments, and business rule clarifications.
• Identify areas for process optimization and efficiency improvements within the program.
• Assist in maintenance training and support content development.
• Identify patterns where training refreshers or process reminders could reduce escalations and improve dealer satisfaction.
• Counsel Dealer Digital team on FAQs and processes to enable autonomous resolution of recurring topics.

Requirements

• Bachelor's degree.
• 3-5+ years of digital marketing/performance marketing experience within a media agency or OEM program.
• Familiarity with automotive website/Dealer services and vendors across multiple digital marketing verticals.
• Knowledge of various digital marketing platforms such as Websites, SEO, SEM, Call Tracking, Social, Lead Management/CRM, and consumer marketing.
• Excellent oral and written communication skills tailored to the audience.
• Self-motivated with the ability to multi-task in a fast-paced, sales-focused environment.
• Strong time management skills to focus on impactful activities.
• Ability to build strong relationships and promote accountability.
• Skilled in the use of Microsoft Teams, PowerPoint, and Excel.
• Computer skills to develop, maintain, and analyze data.

Nice to Have

• Detail-oriented.
• Quick to act with precision.
• Adaptable.
• Team-player.
• Not afraid to ask questions.
• Organized.
• Proactive.
• Tech-savvy.

Qualifications

• Bachelor's degree.

Benefits & Perks

• Not explicitly specified in the description.