Digital Product Owner

About the Role

Key Responsibilities

• Direct efforts of a cross functional agile team ('squad') throughout the product development lifecycle to build and deliver enhancements to KeyBank's online and mobile capabilities.
• Define and communicate the product vision, strategy, and roadmap in alignment with business goals.
• Create and maintain a detailed product backlog, ensuring it is well-organized and reflects the needs of the business and users.
• Lead agile ceremonies such as Product Increment (PI) Planning and Sprint Planning to ensure efficient and effective product development.
• Translate business goals into digital product concepts and tactical user stories.
• Launch product enhancements to market and ensure effective change management practices.
• Monitor and analyze product performance metrics, user feedback, and market trends to inform decision-making and drive continuous improvement.
• Develop strong business/financial knowledge and understand clients' needs, demonstrating a strong understanding of technology to collaborate with technology partners to build or integrate scalable and extensible capabilities.
• Work closely with stakeholders to advise them on developing and sustaining a business advantage via digital channels.
• Maintain and manage multiple and/or changing priorities quickly with flexibility, initiative, innovation, and a team focus to drive success.
• Make sound data-driven judgments drawing from analytical and qualitative data sources.
• Use problem-solving skills to identify, isolate, and resolve problems and issues in a timely fashion to minimize customer pain points.

Requirements

• Bachelor's degree in business, marketing, information systems management or equivalent experience.
• Minimum 3+ years in digital business and/or product development.
• Strong analytical mindset, data-driven decision making, and insights.
• Familiarity with industry competitive analysis and being a thought leader.
• Combination of business depth and technical savvy.
• Experience working in a collaborative, Agile, and data-driven environment.
• Digital native with a strong understanding of the digital landscape, technologies, disrupters, and best practices.

Nice to Have

• Experience creating digital products and services that serve the commercial client segment.
• Working knowledge and appreciation for user-centered design and digital user experience.
• Demonstrated ability to leverage user-generated data to create intelligent customer experiences.
• Proven ability to think critically and identify new ways to create positive client-centric experiences.
• Possess a strong mix of quantitative, qualitative, and problem-solving skills.
• Ability to think strategically coupled with the ability to drive to execution.
• Experience with storytelling and curating presentations.
• Ability to build relationships and influence broadly.

Qualifications

• Educational background including a bachelor's degree in relevant fields or equivalent experience.

Benefits & Perks

• Eligible to earn a base salary in the range of $71,000 to $110,000 annually depending on location and experience.
• Eligibility for short-term incentive compensation and deferred incentive compensation based on performance.
• Role-based Mobile by Design approach allowing for mobile or home-based work environment.
• Additional benefits available as per company policy.