Digital Sales Specialist

About the Role

Key Responsibilities

• Assist customers with sales and service inquiries through email, chat & an online ordering platform
• Create a positive and consistent customer service experience while reducing customer's effort
• Partner with United Rentals field employees to facilitate reservations, quotes, and service inquiries
• Identify and qualify an equipment request to ensure it will meet customer's requirements
• Source requests for various departments and employees
• Provide critical support to National Account Managers, Strategic Account Managers and Outside Sales Representatives for customer rollouts
• Negotiate rental rates for equipment rentals in accordance with pricing policies and procedures
• Other duties assigned as needed

Requirements

• High School diploma or equivalent
• 1-2 years Customer Service Experience
• Proficiency in Microsoft applications
• Strong verbal skills and ability to speak clearly and articulate
• Exceptional relationship-building and customer service skills; Able to constructively manage conflict and respond professionally
• Able to deal with a high volume of tasks, stressful, and sometimes unfamiliar situations
• Excellent teamwork, time management, efficiency, and communication skills
• Excellent organizational skills with heavy attention to detail required

Nice to Have

• Bilingual preferred

Benefits & Perks

• Paid Parental Leave
• United Compassion Fund
• Employee Discount Program
• Career Development & Promotional Opportunities
• Additional Vacation Buy Up Program (US Only)
• Early Wage Access through Payactiv (US Hourly Only)
• Paid Sick Leave