Digital Self-Service Specialist

About the Role

Key Responsibilities

• Collaborate with product lines, IT, finance, compliance, and go-to-market teams to determine platform requirements and enhancements.
• Support the development and execution of the digital self-service adoption strategy, creation of playbooks, focusing on customer-facing tools like MyCHS and CHS Connect.
• Develop and maintain trusted relationships with third-party vendor partners, e.g., Bushel and AgVend.
• Oversee and support the Bushel trade platform, facilitating trader/origination training, user adoption, and standardizing business processes.
• Facilitate workshops, interviews, and stakeholder meetings to gather detailed business requirements and user needs.
• Collaborate with product owners to translate business requirements into functional specifications and user stories for technology implementation.
• Guide business case development for new digital capabilities, including ROI analysis and risk assessments.
• Support continuous improvement by monitoring usage metrics, analyzing feedback, and recommending enhancements.
• Reduce redundancy by managing SaaS tool subscriptions, licenses, and streamlining tool use.
• Coordinate stakeholder communication and manage timelines, resources, and deliverables across digital initiatives.
• Track and report performance of digital tools using KPIs, dashboards, and regular updates to leadership.

Requirements

• High School diploma and/or GED.
• 6+ years of experience in a Business Systems Analyst or similar role.
• Ability to travel up to 25%.
• Experience with Agile/Scrum methodologies and business case development.
• Experience with Microsoft SharePoint, Visio, Azure DevOps, and SQL Server.
• Proficiency in digital platform analysis and customer adoption strategies.
• Strong verbal and written communication skills, with an ability to translate business needs into system requirements.
• Experience in agriculture and energy commodity business.
• Familiarity with commodity trading applications and software such as Bushel Trade, CQG, DTN, LSEG WorkSpace.
• Familiarity with Business Intelligence tools such as Power BI and platforms like Snowflake.

Nice to Have

• Bachelor's degree in business information systems, Computer Science, or related field.
• Strong facilitation skills for stakeholder engagement and alignment.

Qualifications

• Bachelor's degree in business information systems, Computer Science, or related field (preferred).

Benefits & Perks

• Medical, dental, and vision insurance.
• Wellness programs, life insurance, and health and dependent care spending accounts.
• Paid time off, 401(k), pension, profit sharing.
• Short- and long-term disability.
• Tuition reimbursement and adoption assistance.