Digital Specialist Manager - Business Applications

About the Role

Key Responsibilities

• Coach team in modern sales and communications tools & techniques to effectively reach, sell to and manage Microsoft customers using state-of-the-art sales, data, and marketing systems and platforms to deliver a connected customer engagement experience and drive customer satisfaction.
• Hold team accountable to meet operational standards and rigor to maintain reporting accuracy for key center metrics - including response rates, prospecting activity tracking, pipeline, conversion, velocity, and accuracy.
• Encourage adoption of program processes, procedures, and tools to provide accurate on-time reporting that maximizes attainment of strategic goals and delivers competitive business insights, trends, and analysis.
• Share best practices, learnings, and customer insights with stakeholder groups to elevate team capabilities, invest in seller and managers development and skilling to drive change based on insights.
• Coach your team to collaborate and leverage internal and external stakeholders to develop customer and partner relationships that build, expand and effectively progress opportunities and pipeline through the sales cycle within assigned territory.
• Facilitate and lead internal communication with the account team and leadership to get support for your team and eliminate barriers to success.
• Effectively lead your team through change, keeping them motivated and focused as customer needs and market conditions evolve in a digitally enabled environment.

Requirements

• Experience in managing high-performing sales teams in a digital and fast-paced environment.
• Strong coaching skills to develop team capabilities and drive results.
• Ability to leverage modern sales, data, and marketing systems and platforms.
• Excellent communication and stakeholder management skills.
• Proven ability to lead through change and motivate teams in evolving market conditions.