Director, Communications, Global Brand

Fiserv

Alpharetta, GA

Full Time

Director

27 days ago

Job Description

About the Role

The Director, Communications, Global Brand at Fiserv is responsible for developing and executing internal communications strategies that support associate engagement within the Merchant Solutions business. This role involves creating communication plans, key messages, and content for strategic initiatives, serving as a trusted advisor to leadership, and partnering cross-functionally to deliver integrated communications that reinforce business priorities and a client-centric culture. The position is fully on-site, requires up to 25% travel, and offers opportunities for career development and a comprehensive benefits package.

Key Responsibilities

Design and manage communications campaigns that support marketing campaigns, product launches, service updates, policy changes, and cultural moments
Oversee the development of executive messaging, organizational updates, video scripts, talking points, and FAQs for associates across the global Merchant Solutions business
Develop and lead a comprehensive internal communications strategy for all business and client-facing functions
Partner closely with senior executives to craft messages that reinforce business priorities and client-centric culture
Translate complex initiatives into compelling narratives that drive understanding and engagement for associates
Optimize and evolve communication channels to meet the needs of geographically dispersed, high-touch teams, including digital newsletters, intranet hubs, team meetings, and toolkits

Requirements

9+ years of progressive experience in internal communications, preferably in client-facing, sales, or service-oriented environments
Experience leading and developing teams
Experience writing, editing, and storytelling skills with a proven ability to influence at the executive level
Experience providing communications counsel to business executives and influencing at the executive level
Bachelor's degree in communications, public relations, journalism, or related field

Nice to Have

Strong business acumen and comfort working in fast-paced environment
Experience supporting communications in matrixed organizations with a distributed workforce
Deep understanding of the challenges and needs of client-facing teams
Strategic thinker with hands-on execution ability
Collaborative, confident, agile and proactive communicator

Qualifications

Legally authorized to work in the U.S. without sponsorship
Ability to travel up to 25% of the time and work weekends/evenings as necessary

Benefits & Perks

Medical, Vision and Dental Benefits
Fuel Your Life Wellness Program
401k, Employee Stock Purchase Plans and Incentives & Bonuses
Paid Time Away
Comprehensive benefit plans to suit your needs
Resources to elevate your well-being
Celebrating inclusion in the workplace

Working at Fiserv

Fiserv values being better together, fostering a diverse and inclusive culture through Employee Resource Groups, and prioritizing employee well-being with comprehensive benefits and development opportunities. The company emphasizes collaboration, innovation, and making a global impact in the fintech and payments industry.

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