Director, Enterprise Merchant Insights & Analytics

About the Role

Key Responsibilities

• Lead & build a high-performing team that creates quantitative tools, insights, and recommendations to support sales teams partnering with strategic enterprise merchants.
• Use SQL and other analytics tools to explore complex datasets, identify key business opportunities, and translate insights into actionable strategies.
• Take ambiguous ideas and turn them into well-defined projects by collaborating with stakeholders to define hypotheses, scope efforts, conduct analyses, and execute solutions.
• Partner cross-functionally with Enterprise teams to align priorities, share findings, and ensure strategic decisions are supported by rigorous data analysis.
• Design and automate dashboards, models, and reporting infrastructure to provide clear insights and support long-term growth strategies.
• Craft clear and compelling narratives that communicate complex insights to drive alignment and action.
• Identify opportunities to improve data quality and consistency to enable scalable and accurate analytics across the business.

Requirements

• 10+ years of experience in data analytics, consulting, sales insights, or related quantitative roles.
• Experience supporting sales teams and developing executive-level, external-facing deliverables.
• Proficiency in analytics tools, SQL, ETL, and visualization tools such as Sigma, Chartio, Looker, Tableau, or PowerBI.
• Experience adopting new technologies, including GenAI/LLMs, and curiosity about AI automation in analytics.
• Strong ability to use data and insights to inform strategies and lead new initiatives within a large organization.
• Excellent written, verbal, and presentation skills with experience influencing executive stakeholders.
• Bachelor's or Master's degree with 5+ years in people management, including leading leaders.
• Ability to hire and recruit top, diverse talent to drive impact and contribute to company culture.

Nice to Have

• Experience working with and supporting sales teams.
• Support for developing professional, external-facing deliverables.
• Interest in bringing AI automation to analytics and insights.

Qualifications

• Bachelor's or Master's degree in a relevant field.
• 10+ years of experience in data analytics, consulting, or sales insights.
• 5+ years in people management, including leading leaders.

Benefits & Perks

• Comprehensive benefits package including 401(k) with employer matching, paid parental leave, wellness benefits, commuter benefits, paid time off, and paid sick leave.
• Medical, dental, and vision benefits, 11 paid holidays, disability and life insurance, family-forming assistance, and mental health programs.
• Paid time off details: flexible PTO and 80 hours of paid sick leave for salaried roles; vacation and sick time accrual for hourly roles.
• Salary range: $197,200 - $290,000 USD, localized based on location and experience.
• Opportunities for equity grants.