Director of Global Measurement Solutions Lifecycle Services

Emerson

Houston, TX

Full Time

Executive

1 day ago

Job Description

About the Role

Emerson is seeking a strategic leader to drive the transformation of our Global Lifecycle Services (LCS) business, a product line within the Measurement Solutions Business Unit. This role will lead operational excellence, digital innovation, and customer-centric growth across a global installed base of 16M+ instruments and solutions. You will be responsible for overseeing lifecycle services across our global operations, ensuring seamless coordination between service centers and contract management functions. The successful candidate will drive operational excellence by integrating these areas to deliver consistent, high-quality support and value to our customers worldwide. This role can be based in any Emerson location.

Key Responsibilities

Leading the business strategy for the Life Cycle Services business.
Owning the P&L and driving growth toward a ~$250M target.
Deploying a global digital service platform to enhance customer responsiveness and engagement, while leveraging AI insights to monetize the installed base and unlock significant incremental service revenue.
Championing a safety-first culture with 100% job safety alignment and zero recordable incidents, while optimizing the global service footprint across 10+ centers to improve responsiveness, repair, and calibration capabilities.
Building specialized capabilities in annual recurring revenue service contracts and 'solution-as-a-service' models.
Launching digital engagement tools that enable <24-hour quote turnaround and seamless RMAs, while driving competitive displacement revenue through strategic service positioning and off-the-shelf fulfillment.
Expanding the recurring revenue portfolio through reliability and managed services.
Overseeing the establishment of new service centers in Doha, Talegaon, Singapore, and Brazil, standardizing global RMA processes and inventory systems, targeting the Offshore Floating Production market for annual contract potential, and deploying new software capabilities to scale service agreements and ARR tracking.

Requirements

Bachelor's in Engineering; MBA preferred.
12+ years in industrial services, including 7+ years in senior leadership.
Proven P&L management of $100M+ service businesses.
Experience leading digital transformation in field service operations.
Global leadership across matrixed organizations.
Authorized to work in the United States without sponsorship now and in the future.

Nice to Have

Expertise in measurement instrumentation or process automation.
Experience transitioning to outcome-based service models.
M&A integration and harmonization of service operations.
Strong customer engagement in petrochemicals, oil & gas, or utilities.
Strong background in lifecycle services across the automation sector, with expertise in delivering customer-focused solutions.
Experience overseeing P&L operations in service-based businesses, ensuring financial performance and sustainable growth.
Oversight of lifecycle service activities spanning global operations, service center functions, and contract management within the business.

Benefits & Perks

Flexible, competitive benefits plans including medical insurance, dental, and vision coverage.
Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition programs.
Flexible time off plans, including paid parental leave (maternal and paternal), vacation, and holiday leave.

Working at Emerson

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. We invest in your success through mentorship, training, and leadership opportunities so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results. We recognize the importance of employee wellbeing and provide flexible, competitive benefits to meet physical, mental, financial, and social needs.

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