Director of Product, Growth

Navient

Springfield, IL

Full Time

Director

248k-281k

21 days ago

Job Description

About the Role

The Director of Product, Growth at Navient in Springfield, Illinois, reports to the Chief Product Officer and is responsible for driving experimentation, defining and executing product strategies to engage and nurture customers, and leading a team of Product Managers. The role focuses on optimizing product funnels, launching new products, and developing APIs and embedded experiences to foster growth, with a mission to make higher education accessible and affordable while empowering students financially.

Key Responsibilities

Drive experimentation on product funnels to optimize performance and maximize loan origination.
Define and execute a product strategy to engage and nurture customers not yet ready to become clients, based on customer insights.
Partner with engineering, data, and marketing teams to ensure a strong foundation for testing, personalization, and funnel optimization.
Lead efforts to drive engagement and cross-sell from existing customers as new products are launched.
Develop APIs and embedded experiences to facilitate growth from partner channels.
Lead and develop a small team of Product Managers as a player/coach.

Requirements

7+ years of experience launching and growing successful consumer digital lending or fintech products.
2+ years of experience leading a team of Product Managers.
Experience optimizing online customer acquisition funnels across multiple channels and products.
Experience growing engagement from existing customer bases and cross-selling/monetizing engagement.
A data-driven approach influencing product decisions and pivoting strategies.
Deep experience setting up, running, and measuring A/B tests.
Ability to manage and optimize a testing roadmap based on data analysis and customer insights.
Experience integrating martech infrastructure to enable growth through marketing and sales channels.
An entrepreneurial mentality with a desire to change the world and a sense of urgency.
Strategic thinking with attention to customer experience details.
Executive presence and ability to collaborate with cross-functional teams, including C-level.

Nice to Have

Experience with sophisticated testing methodologies such as contextual, multi-arm bandits.
Experience launching growth features or freemium offerings from 0-1.
Experience partnering with marketing teams to open new distribution channels.
Experience building embedded product experiences with partners.

Qualifications

Bachelor's degree in a technical field

Benefits & Perks

Health, Dental, & Vision benefits plus savings plans
Mac computers
Work-from-home stipend
Monthly internet and phone reimbursement
Employee Stock Purchase Plan
Restricted Stock Units (RSUs)
401(k) plan with company match
Robust tuition reimbursement program
$1,000 travel perk on each Earnie-versary
Competitive PTO and parental leave

Working at Navient

At Earnest, the company values principles such as speed, resilience, pursuit of excellence, teamwork, and maintaining a sense of humor. They emphasize inclusion, diversity, equity, and belonging, fostering an environment where employees feel valued and heard. The company encourages continuous improvement and taking ownership, with a focus on working together to achieve success.

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