Sr Manager - Payments/Banking Digital Product Management

American Express

New York, NY

Full Time

Senior

90k-165k

1 day ago

Job Description

About the Role

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. The role involves helping to define the future of American Express by driving the roadmap for money movement through customer research, competitive analysis, and stakeholder collaboration within the Global Commercial Services division, specifically focusing on Business Checking products and features.

Key Responsibilities

Define, communicate and execute on the strategy & roadmap of money movement features and products to support Business Checking product goals
Define the customer experience and create a compelling value proposition for money movement to drive loyalty and engagement
Define customer needs, metrics, controls & monitoring, key risk indicators and key performance indicators to track the success of the features launched
Partner with Design, Product Development, & Engineering teams to drive the evolution of the payment & banking capabilities to address small and mid-sized business needs
Partner with regulatory teams to ensure adherence to product controls & monitoring
Collaborate with key stakeholders and cross-functional partners across the organization including Product Development, Technology, Financial Partners, Marketing, Risk, Operations, Compliance, Legal, Finance and other regulatory partners to deliver the product to market
Occasional domestic travel

Requirements

Relevant product management experience in a fintech or consumer/small business/commercial bank, preferably managing payment and transfers features (incl. but not limited to ACH, Wires, Bill Pay, Checks, as applicable)
Experience executing strategies to maximize user engagement and acting as a liaison between business and tech teams to define, prioritize, and deliver projects
Strategic thought leadership and strong critical thinking and analytical skills
Ability to provide insight and accurate judgment in addressing and resolving complex business issues and project issues that lead to escalation
Excellent project management, organization, and prioritization skills and a proven ability to manage cross-functional, large/complex initiatives
Bachelor's or Master's degree or equivalent work experience in product

Nice to Have

Experience with payment transfer features such as ACH, Wires, Bill Pay, Checks
Experience in a fintech or banking environment managing digital banking products

Benefits & Perks

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

Working at American Express

American Express emphasizes a culture built on innovation, shared values, leadership, and a commitment to supporting colleagues holistically. The company values voice and ideas, making an impact through work, and fostering a flexible, inclusive environment that supports personal and professional growth.

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