Director, Product Management

About the Role

Key Responsibilities

• Define and execute the growth product strategy focused on new user onboarding, activation, feature adoption, and retention
• Lead the transformation of our user experience through funnel optimization, reducing friction at every step of the customer journey
• Drive the migration strategy for transitioning existing users to ZoomInfo Copilot and chat-based agentic experiences
• Develop and execute data-driven experiments to improve key metrics including activation rates, feature adoption, and user retention
• Own and optimize critical growth metrics including user activation, engagement, retention, and Copilot adoption
• Build comprehensive dashboards and analytics to track user behavior and identify optimization opportunities
• Implement sophisticated A/B testing and experimentation frameworks to continuously improve the user experience
• Partner with data science to develop predictive models for user behavior and churn risk
• Build and lead a team of 3-4 product managers focused on growth initiatives
• Foster a culture of rapid experimentation, data-driven decision making, and customer obsession
• Develop strong partnerships with Engineering, Design, Data Science, and GTM organizations
• Mentor and develop product talent with a focus on growth and optimization skills
• Champion user-centric design principles to create simple, intuitive experiences from complex capabilities
• Lead user research initiatives to deeply understand user behavior, motivations, and friction points
• Drive the simplification of our product experience, making powerful features accessible to all users
• Ensure our product delivers consumer-grade experiences in an enterprise context

Requirements

• 6-8 years of product management experience, with at least 3-4 years focused on growth, funnel optimization, or user engagement
• 2+ years of experience managing product teams and developing product talent
• Demonstrated track record of driving growth metrics in B2C or PLG B2B SaaS products at scale
• Deep expertise in funnel optimization, A/B testing, and data-driven product development
• Excellence in cross-functional leadership and stakeholder management
• Strong analytical skills with the ability to derive insights from complex data sets
• Track record of transforming complex products into simple, engaging user experiences

Nice to Have

• Experience with AI/ML-powered products, particularly conversational or agentic interfaces
• Background at companies known for exceptional growth practices
• Experience in Sales Tech, MarTech, or related enterprise software categories
• Track record of successfully migrating users to new product experiences
• Experience with both B2C and B2B growth strategies
• Background in companies that have scaled from $100M to $1B+ in revenue